Cases & Calls

Articles

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All Cases

The “All Cases” tab consists of all the cases created in the platform, which the Quality Managers can access for manual evaluation. On the top right corner are the time interval and other filters that are used to sort and view cases based on the filter selected.Navigating to Case Analytics View - Cl

Knowledge Base Article

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Cases & Calls

SH
All Calls

The “All Calls” tab consists of all the voice or video cases created in the platform, which the Quality Managers can access for manual evaluation. In the top right corner are the time interval and other filters that are used to sort and view cases based on the filter selected.Navigating to Case Anal

Knowledge Base Article

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Cases & Calls

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Introduction

Case Analytics View

What is Conversational Analytics?

What is Sprinklr Data Ingestion?

Introduction

Homepage

Discovering Contact Drivers

Creating Contact Driver Models

Running Contact Driver Models

Maintaining Contact Driver Models

What are Sprinklr's Conversational Analytics Capabilities?

Ingestion Using SFTP/S3/GCP

Getting Started with Conversational Analytics

Cases & Calls

Configuring Insights Hub

PII Masking

Voice Analytics

Reporting

Customer Satisfaction Analysis

Smart Themes

Reporting

Reporting

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas