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Conversational Analytics
Introduction

Introduction

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Introduction to Insights Hub

Insights hub is a tool to surface AI-powered actionable insights across areas of interest about "what is happening" and "how to act on it". With data-backed action plans at their fingertips, Insights Hub empowers brands to make swift and informed decisions to elevate their overal

Knowledge Base Article

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Introduction

How are Statistical, Agent Quality and Product or Service Insights Generated?

Generation of Statistical, Agent Quality and Product or Service InsightsStep 1: Gathering DataThe process of generating insights begins with gathering relevant data for each Insight Group. This data is tailored based on user preferences, such as region, product group, or predefined issue sets within

Knowledge Base Article

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Introduction

How are Knowledge Base Insights Generated?

Knowledge Base Insights are generated through a multi-step process aimed at identifying areas where new articles should be created or existing articles should be updated based on customer cases. Here's a detailed explanation of each step:Step 1: Identify Question-Answer Pairs - Each article within

Knowledge Base Article

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Introduction

How are Contact Driver Insights Generated?

The Contact Drivers Gap Analysis aims to ensure comprehensive coverage and effectiveness of the configured Contact Drivers by addressing missing drivers, incorporating new ones as needed, and refining existing guidelines based on insights from contact center interactions. This involves several key a

Knowledge Base Article

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Introduction

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What is Conversational Analytics?

What is Sprinklr Data Ingestion?

Introduction

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Discovering Contact Drivers

Creating Contact Driver Models

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Ingestion Using SFTP/S3/GCP

Getting Started with Conversational Analytics

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