Configuring Insights Hub

Articles

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How to Configure an Insight Group?

Access to insights can be tailored for different teams, regions, departments, etc. based on their designated groups, ensuring relevant information is easily available to the right individuals.Creating an insight group empowers users to organize and analyze data based on specific criteria, allowing f

Knowledge Base Article

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Configuring Insights Hub

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How to Configure Focus Areas & Agent Skills?

Agent SkillsIn Conversational Analytics, the creation of specific skills is instrumental in delving into the nuances of agent-customer interactions. For instance, skills such as "Opening" focus on an agent's ability to initiate conversations effectively by incorporating greetings, sel

Knowledge Base Article

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Configuring Insights Hub

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Getting Started with Insights Hub

Insights Hub features four tabs for efficient navigation. The tab structure offers a seamless and organized way for users to navigate and interact with insights, promoting efficiency and user-friendly access to valuable information. Navigate to Insights HubFrom Conversational Analytics, select the I

Knowledge Base Article

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Configuring Insights Hub

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Insight Card

Insight Card OverviewEach insight card provides a concise overview:Title: Describes an event or situation, providing a summary of "what is happening." It focuses on communicating the observed pattern and changes in a metric associated with specific dimensions and a timeline.​Insight SummaryBelow the

Knowledge Base Article

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Configuring Insights Hub

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Insight Detailed View

The detailed exploration in the third pane allows users to gain a thorough understanding of the insight, its contributors, root causes, associated cases, and any collaborative comments made by team members.Click View Details at the bottom of the insight card to open the third pane.Overview TabPresen

Knowledge Base Article

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Configuring Insights Hub

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Introduction

Case Analytics View

What is Conversational Analytics?

What is Sprinklr Data Ingestion?

Introduction

Homepage

What are Sprinklr's Conversational Analytics Capabilities?

Ingestion Using SFTP/S3/GCP

Getting Started with Conversational Analytics

Discovering Contact Drivers

Cases & Calls

Configuring Insights Hub

PII Masking

Voice Analytics

Configuring Contact Driver Models

Reporting

Customer Satisfaction Analysis

Smart Themes

Reporting

Reporting

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas