Discovering Contact Drivers

Articles

(2)
RS
Viewing a Discovery

Once a discovery run is completed, you can view detailed insights into the cases analyzed, contact driver groups identified, and perform various actions to refine your contact driver model.Contact Driver Groups OverviewHover over the Options icon next to the discovery run and select View Discovery.A

Knowledge Base Article

 • 

Discovering Contact Drivers

RS
Creating a Discovery

With Contact Driver Discoveries, you can leverage Sprinklr AI+ to automatically identify and generate a list of recommended contact drivers by analyzing contact center conversations. This AI-generated list can be customized to suit your needs, allowing you to effortlessly create a contact driver mod

Knowledge Base Article

 • 

Discovering Contact Drivers

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Introduction

Case Analytics View

What is Conversational Analytics?

What is Sprinklr Data Ingestion?

Introduction

Homepage

Discovering Contact Drivers

Creating Contact Driver Models

Running Contact Driver Models

Maintaining Contact Driver Models

What are Sprinklr's Conversational Analytics Capabilities?

Ingestion Using SFTP/S3/GCP

Getting Started with Conversational Analytics

Cases & Calls

Configuring Insights Hub

PII Masking

Voice Analytics

Reporting

Customer Satisfaction Analysis

Smart Themes

Reporting

Reporting

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas