Supported Channels for Journey Facilitator
Updated
Modern customers interact with brands across multiple touchpoints, such as, emails, SMS, chat, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation.
Before You Begin
Before you begin to use any of the supported channels in your marketing automation strategy, you need to:
Have an account in the channel
Add that account to Sprinklr
Supported Channels for Marketing Automation
Channel | Feature |
Email is the most widely used and among the top ROI-generating channel of communication. Use email marketing in combination with other modern marketing channels to improve your customer engagement strategy. | |
SMS is one of the most efficient ways to communicate with customers even when they are offline. Engage customers in real time by sending text messages. | |
WhatsApp is the most widely used instant messaging app, and its popularity is growing rapidly as a modern marketing channel. Unlock its power to connect more meaningfully to your customers on the their preferred messaging channel. | |
You can make an Oubtound Call leveraging Outbound IVR's. Using the IVR process you can create the voice message, and then you can add it in the journey as necessary. |