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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
Journey Facilitator
Create unified and omni-channel customer journeys using a visual, state-of-the-art flow builder.
Introduction
Importing Profiles
Most Common Channels for Outbound Journeys
Outreach
Analytics
Advanced Use Cases
Articles
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Getting Started with Sprinklr Service
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Service Channels
Inbound Voice
Outbound Voice & Dialers
Case Management
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
What is Journey Facilitator
Entity Studio
How to enable Journey Facilitator in Sprinklr environment
Audience Update via SFTP
Unsubscribe List
Channel Overview
Business Hour
SMS
Import profiles through Excel
Import profiles through Data Pipeline (Legacy)
Segment Manager in Sprinklr
Different type of Segments
Create and Set Campaigns
Journey Trigger Settings
Journey Builder
Standard Reporting
Channel Specific Reporting
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Conversational AI
Digital Twin
IVR
Knowledge base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Service Agent Personas