SMS
Most Common Channels for Outbound Journeys

Articles

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Add an SMSGlobal Account

Within Sprinklr, you can add an SMSGlobal account to be able to send & receive SMS from Sprinklr.To Add an SMSGlobal AccountClick the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.In the top right corner of the&nb

SMS

Journey Facilitator

Knowledge Base Article

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SMS

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Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

cloud:core

canned response

+7

Knowledge Base Article

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SMS

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Create and Publish POST Assets for SMS Using Journey Facilitator

Sprinklr allows you to compose SMS (Nexmo and Twilio) assets on Asset Manager. You can use those SMS assets in Journey Facilitator to build customer journeys, using SMS (Nexmo and Twilio) as the channel. The SMS assets can be created as described in this article, and then can be added in Customer Jo

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

+6

Knowledge Base Article

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SMS

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Add a Vectramind SMS Account

You can instantly connect with customers globally using their most preferred communication method: text messaging. Within Sprinklr, you can add a Vectramind account to be able to send Arabic and English messages along with links and emojis.Internal NoteUse this DP:VECTRAMIND_SMS_CHANNEL_ENABLED

Knowledge Base Article

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SMS

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Add an Infobip SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Infobip SMS account to be able to send SMS from Sprinklr.Note: Use this DP: INFOBIP_SMS_CHANNEL_ENABLED("infobip.sms.channel.enabled", BOOLEAN, PAR

Knowledge Base Article

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SMS

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Add an Avaya SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Avaya SMS account to be able to send and receive SMS from Sprinklr. Note

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article:howto

Add an Avaya Account

Avaya Account

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Knowledge Base Article

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SMS

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Adding a Netcore SMS account

​You can instantly connect with customers globally using their most preferred communication method: text messaging. Within Sprinklr, you can add your Netcore account to be able to send text messages along with a single image.To send SMS from Sprinklr, you need to create an SMS template and get

SMS

Journey Facilitator

Knowledge Base Article

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SMS

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Add a Nexmo Account

Nexmo SMS enables brands to send and receive messages through Nexmo directly from their applications. Nexmo provides a way to communicate with one another domestically and internationally.Within Sprinklr, you can add a Nexmo SMS account and create custom reports, too. With volume, producti

SMS

Journey Facilitator

Knowledge Base Article

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SMS

SH
Add a SignalWire Account

You can instantly connect with customers using their most preferred communication method: messaging. Within Sprinklr, you can add SignalWire messaging accounts to be able to send and receive SMS from Sprinklr.To Add a SignalWire AccountClick the New Tab icon U

SMS

Journey Facilitator

Knowledge Base Article

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SMS

SH
Add a Twilio Account

Twilio is a developer platform for communications. This enables brands to provide the right communications experience for their customers.Within Sprinklr, you can add a Twilio SMS account and create custom reports, too. With volume, productivity and quality analysis, you can have SMS part of an omni

SMS

Journey Facilitator

Knowledge Base Article

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SMS

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

What is Journey Facilitator

Entity Studio

How to enable Journey Facilitator in Sprinklr environment

Audience Update via SFTP

Unsubscribe List

Channel Overview

Business Hour

WhatsApp

Email

SMS

Import profiles through Excel

Import profiles through Data Pipeline (Legacy)

Segment Manager in Sprinklr

Different type of Segments

Create and Set Campaigns

Journey Trigger Settings

Journey Builder

Standard Reporting

Channel Specific Reporting

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas