You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Infobip SMS account to be able to send SMS from Sprinklr.

To Add an Infobip Account

1. Click the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.

2. In the top right corner of the Accounts window, click Add Account.

3. On the Add Account window, search and select Infobip from the available channels.

4. On the Add Infobip account window, fill in the account details. Add a Display Name and Sender Id associated with the account. Also, add API Key and Project URL which can be taken from your native account.
   

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5. Click Save in the bottom right corner of the window and you will be redirected to the Update Account window where you can update the further details of your account. For more information, see Update an Account.