What is Journey Facilitator
Introduction

Articles

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Journey Facilitator - Key Terminologies

While using Journey Facilitator, you may come across terminologies that you are not familiar with. In this article, we provide you with a list of such terminologies and respective descriptions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys a

Knowledge Base Article

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What is Journey Facilitator

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Introduction to journey facilitator

What are customer Journeys?Customer journey refers to the process that a customer or a lead goes through when considering, evaluating, and ultimately purchasing a product or service. It encompasses all the touchpoints and interactions that a customer has with a business before, during, and after a p

Knowledge Base Article

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What is Journey Facilitator

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

What is Journey Facilitator

Entity Studio

How to enable Journey Facilitator in Sprinklr environment

Audience Update via SFTP

Unsubscribe List

Channel Overview

Business Hour

WhatsApp

Email

SMS

Import data through Excel file

Import data through Data Pipeline

Segment Manager in Sprinklr

Different type of Segments

Create and Set Campaigns

Journey Trigger Settings

Journey Builder

Standard Reporting

Channel Specific Reporting

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas