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Journey Facilitator
WhatsApp

Most Common Channels for Outbound Journeys

Articles

(4)

Auto Nudge on WhatsApp Business Based on Customer Engagement

When using the Journey Facilitator to create a customer journey for the WhatsApp Business channel, you can use the decision box to create different paths based on the customer’s interaction with the brand's outbound messages. These interactions include whether the message has been read, replied to,

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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Building Customer Journeys on WhatsApp Business Using Journey Facilitator - Manual and Trigger Based

Learn how to strategize business goals using Journey Facilitator and convert your potential leads on WhatsApp Business into customers.Sprinklr’s Journey Facilitator helps you to create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. In this article, you will lea

Journey Facilitator

WhatsApp Business

Knowledge Base Article

•

Auto Nudge on WhatsApp Based on 24-Hour Window

During any interaction between a customer and a business on WhatsApp, whether initiated by the brand or the customer, businesses have a 24-hour window to send messages without incurring additional costs. WhatsApp's pricing policy charges businesses based on the number of sessions, where each session

Journey Facilitator

WhatsApp Business

Knowledge Base Article

•

Create an HSM Template for WhatsApp Business

In Sprinklr, you can create the HSM templates and get them approved from WhatsApp. You can then send the HSM templates directly from Agent Console or Care Console or by configuring it as an Auto-Response in Rule Engine.To Create an HSM Template for WhatsApp BusinessClick the New Tab icon. Under the

Knowledge Base Article

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HSM Templates

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