WhatsApp
Most Common Channels for Outbound Journeys

Articles

(5)
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Whatsapp Business Account Addition

This article describes how you can add a WhatsApp Business Account to the Sprinklr Platform.​In most cases, you can use a self-service flow to add a WhatsApp channel to Sprinklr. With the self-service flow, you can maintain ownership of your WhatsApp number rather than having Sprinklr control it. To

Knowledge Base Article

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WhatsApp

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Building Customer Journeys on WhatsApp Business Using Journey Facilitator - Manual and Trigger Based

Learn how to strategize business goals using Journey Facilitator and convert your potential leads on WhatsApp Business into customers.Sprinklr’s Journey Facilitator helps you to create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. In this article, you will lea

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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Auto Nudge on WhatsApp Business Based on Customer Engagement

When using the Journey Facilitator to create a customer journey for the WhatsApp Business channel, you can leverage the decision box to create different paths within your journey. These paths are based on the customer's interaction with outbound messages sent on WhatsApp, specifically whether the me

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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Auto Nudge on WhatsApp Based on 24-Hour Window

During any interaction between a customer and a business on WhatsApp, whether initiated by the brand or the customer, businesses have a 24-hour window to send messages without incurring additional costs. WhatsApp's pricing policy charges businesses based on the number of sessions, where each session

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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Create an HSM Template for WhatsApp Business

In Sprinklr, you can create the HSM templates and get them approved from WhatsApp. You can then send the HSM templates directly from Agent Console or Care Console or by configuring it as an Auto-Response in Rule Engine.​To Create an HSM Template for WhatsApp BusinessClick the New Tab icon. Under the

Knowledge Base Article

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HSM Templates

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

What is Journey Facilitator

Entity Studio

How to enable Journey Facilitator in Sprinklr environment

Audience Update via SFTP

Unsubscribe List

Channel Overview

Business Hour

WhatsApp

Email

SMS

Import data through Excel file

Import data through Data Pipeline

Segment Manager in Sprinklr

Different type of Segments

Create and Set Campaigns

Journey Trigger Settings

Journey Builder

Standard Reporting

Channel Specific Reporting

Sprinklr Commerce

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Conversational AI

Digital Twin

IVR

Knowledge base

Community

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Conversational Analytics

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Sprinklr AI+

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