‎WhatsApp | Sprinklr Help Center

Support

Sprinklr

Enterprise Offerings
Self-Serve Offerings
Sprinklr Social Self‑Serve Sprinklr Service Self‑Serve
Sprinklr Digital Twin
Sprinklr Service
Overview
Inbound Voice
Outbound Voice
Social Customer Service
Live Chat Support
Communities
Conversational AI Platform
Conversational IVR
Knowledge Base Software
Unified Agent Desktop
Agent Assist
Omnichannel Routing
AI-Powered Quality Management
Supervisor Console
Conversational Analytics
Workforce Management
Reporting and Analytics
Omnichannel Surveys
Guided Workflows
Service Command Center
Sprinklr Social
Overview
Social Publishing and Engagement
Employee Advocacy
Social Marketing for Distributed Teams
Works Best With
Social Listening
Social Advertising
Conversational Commerce
Social Customer Service
Sprinklr Insights
Overview
Social Listening
Competitive Insights and Benchmarking
Product Insights
Location Insights
Visual Insights
Media Monitoring and Analytics
Sprinklr Surveys
Sprinklr Marketing
Overview
Content Marketing and Campaign Planning
Social Advertising
Marketing Analytics
Ad Comment Moderation
Platform
Overview
Sprinklr AI
Sprinklr AI+
AI Studio
Security
Integrations
Sandbox
Display
Presentations
Active Data Retention
API
CPG
Financial Services
Government
Retail
Technology
Telecommunications
Travel & Hospitality
Marketing Teams
Overview
Crisis Management
Content Lifecycle Management
Social Media Management
Compliant Digital Selling
Franchise Digital Management
Executive Reputation Management
Industry Insights and Competitive Intelligence
Creative Insights and Production Optimization
Customer Service Teams
Overview
Omnichannel Contact Center
Customer Self-Service
Digital Customer Service
Outbound Campaign Management
Workforce Engagement Management
Contact Center Intelligence
Social Customer Service
Conversational Commerce
Proactive Digital Engagement
Unified-CXM
Customer Stories
Sprinklr Champions
Sprinklr Community
Our Story
Leadership
Newsroom
Partners
Careers
Investor Relations
Security & Data Privacy
Sustainability
AI Maturity Assessment
CX-WISE
Analyst Reports
Product Demo Days
eBooks & Reports
Events & Webinars
Blog
Unified-CXM Guide
Forbes Influential CMO 2024
Our Services
Training
For Agencies
Help Center
Release Notes
Contact Us

Pricing

Free Trial

Home
Sprinklr Service
Journey Facilitator
WhatsApp

Most Common Channels for Outbound Journeys

Articles

(4)

Building Customer Journeys on WhatsApp Business Using Journey Facilitator - Manual and Trigger Based

Learn how to strategize business goals using Journey Facilitator and convert your potential leads on WhatsApp Business into customers.Sprinklr’s Journey Facilitator helps you to create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. In this article, you will lea

Journey Facilitator

WhatsApp Business

Knowledge Base Article

•

Auto Nudge on WhatsApp Business Based on Customer Engagement

When using the Journey Facilitator to create a customer journey for the WhatsApp Business channel, you can use the decision box to create different paths based on the customer’s interaction with the brand's outbound messages. These interactions include whether the message has been read, replied to,

Journey Facilitator

WhatsApp Business

Knowledge Base Article

•

Auto Nudge on WhatsApp Based on 24-Hour Window

During any interaction between a customer and a business on WhatsApp, whether initiated by the brand or the customer, businesses have a 24-hour window to send messages without incurring additional costs. WhatsApp's pricing policy charges businesses based on the number of sessions, where each session

Journey Facilitator

WhatsApp Business

Knowledge Base Article

•

Create an HSM Template for WhatsApp Business

In Sprinklr, you can create the HSM templates and get them approved from WhatsApp. You can then send the HSM templates directly from Agent Console or Care Console or by configuring it as an Auto-Response in Rule Engine.To Create an HSM Template for WhatsApp BusinessClick the New Tab icon. Under the

Knowledge Base Article

•

HSM Templates

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

What is Journey Facilitator

Entity Studio

How to enable Journey Facilitator in Sprinklr environment

Audience Update via SFTP

Unsubscribe List

Channel Overview

Business Hour

SMS

Import profiles through Excel

Import profiles through Data Pipeline (Legacy)

Segment Manager in Sprinklr

Different type of Segments

Create and Set Campaigns

Journey Trigger Settings

Journey Builder

Standard Reporting

Channel Specific Reporting

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas

How can we help you?

Products

Sprinklr Service
Sprinklr Insights
Sprinklr Marketing
Sprinklr Social
Unified CXM Platform

Solutions

Industries

CPG
Financial Services
Retail
Technology
Telecommunication
Travel & Hospitality

Teams

Marketing
Customer Service

Company

Our Story
Newsroom
Partners
Careers
Culture & Talent
Investor Relations
Security & Privacy
Customer Stories

Support

Developer Portal
Integrations
Help Center
Contact Us

Resources

Analyst Reports
Product Demos
Podcasts
Blog
Guides
eBooks
Events & Webinars
Masterclass
Services
Training

Social Media Topics

Social Listening Guide
Social Media Monitoring
Social Media Management

Customer Service Topics

CCaaS Guide
Customer Service
Contact Center AI (CCAI)

Sprinklr Website Home