Standard Reporting
Analytics

Articles

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Journey Reporting Outbound Data Source

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (

Knowledge Base Article

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Standard Reporting

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Journey Reporting on Inbound Data Source for WhatsApp Business

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (

Knowledge Base Article

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Standard Reporting

SH
Journey Reporting on Audience Activity Data Source

After deploying an email marketing journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened and clicke

article:howto

Email Marketing

Journey Facilitator

stage:final

Knowledge Base Article

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Standard Reporting

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

What is Journey Facilitator

Entity Studio

How to enable Journey Facilitator in Sprinklr environment

Audience Update via SFTP

Unsubscribe List

Channel Overview

Business Hour

WhatsApp

Email

SMS

Import profiles through Excel

Import profiles through Data Pipeline (Legacy)

Segment Manager in Sprinklr

Different type of Segments

Create and Set Campaigns

Journey Trigger Settings

Journey Builder

Standard Reporting

Channel Specific Reporting

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas