Introduction

Monitoring API calls is essential for troubleshooting and ensuring seamless customer journeys. Journey Facilitator (JF) in Sprinklr offers API Logs Reporting, allowing users to track request payloads, responses, and other key details. This article explores how to leverage Sprinklr Reporting to analyze API logs and gain insights into journey execution.

Benefits of using Audit Logs in Reporting

• Enhanced Traceability: Users can trace all API calls made during a journey, providing a comprehensive view of the interactions.

• Improved Support and Debugging: Consolidated reporting data allows support and debugging teams to easily identify and resolve issues, reducing downtime and improving user satisfaction.

• Better Insights: Detailed audit logs provide valuable insights into the performance and reliability of API calls, enabling continuous improvement of the journey workflows.

Creating the API Logs Widget in Care Reporting Dashboard

You can easily create Audit Log widget in your Care Dashboard :

1. In your desired dashboard, click on the "Add Widget" icon.

2. Create the widget with the following specifications -

   • Data Source: Unified Log Reporting

   • Dimensions: Request Payload, Response Payload, Journey

   • Metric: Count

You can also view the error details within the request payload and response payload column.