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WhatsApp Reply Node in Journey Facilitator

Overview The WhatsApp Reply Node in Sprinklr's Journey Facilitator (JF) allows you to take dynamic actions based on user responses to WhatsApp messages. This feature enhances customer engagement by enabling more personalized and interactive communication flows.This article briefly outlines the

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Journey Builder

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API Node in Journey Facilitator

The API node in Journey Facilitator serves as a pivotal link between the platform and external systems, enabling users to seamlessly make API calls. Acting as a bridge, it facilitates communication with diverse entities, such as client databases, third-party vendors (e.g., Shopify, Shiprocket, CRMs,

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Journey Builder

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Using Dynamic Asset ID in Journey Facilitator

OverviewThis feature allows users to dynamically pass the asset ID in a variable within the API payload for Trigger-Based journeys or a custom field for Manual journeys. This asset ID can then be selected in the Send Message node of Journey Facilitator (JF), enabling the sending of a specific asset

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Journey Builder

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Create Case Using Journey Facilitator

Step 1: Select “Create Record” Node in Journey Facilitator canvas. ​ Step 2: Set the following details as shown in the image below. Change the From Social Network field depending on the channel on which you will be sending the message later on (Say Email, SMS, etc.). From Social Network User ID shou

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Journey Builder

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Schedule Node in Journey Facilitator

In a journey, the Schedule node is utilized to plan a sequence of actions that occur after a specified time interval. This time can be configured in either an absolute sense, representing a fixed date/time, or in a relative sense, where it is defined in relation to another specified date/time. Durin

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Journey Builder

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Profile List Change Node in Journey Facilitator

Within a journey, you have the capability to include users associated with the journey in a profile list and/or remove them from it. This feature enhances your control and flexibility in managing user profiles within your journeys.Imagine you're managing a customer onboarding journey for an e-c

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Journey Builder

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Send Message V2 Node in Journey Facilitator

By following these steps, you can effectively use the Send Message V2 node to send personalized messages through your selected channel, utilizing the appropriate assets and contact details as per your requirements.Enablement note:To learn more about getting this capability enabled in your environmen

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Journey Builder

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Transfer of Data & Variables in a Journey

IntroductionThe Journey Facilitator in Sprinklr is a robust tool designed for marketers to craft unified, omnichannel customer journeys. This advanced feature offers a visual flow builder, allowing you to map the entire customer journey and engage with your audience across various channels. A crucia

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Journey Builder

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Journey Logs

Accessing Journey LogsYou can access journey logs to help troubleshoot and identify what went wrong and at which point in the process. This feature is crucial for diagnosing issues and understanding the flow of your journey.Note: This feature is currently in its Beta version, so there may be some ga

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Journey Builder

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Actions availaible in the Journey Builder Canvas

Actions and Conditions are the building elements of a customer journey flow. Arrange different actions and conditions in a way that the customers move along the mapped path to achieve the journey goal.Journey Elements - Actions and ConditionsActions in Journey BuilderSend Message: This action elemen

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Automate Marketing Campaigns

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Marketing Automation

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Journey Builder

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