How to Configure Commands?
Updated
Commands are text strings you type with a forward slash in the message bar on WhatsApp. You can set these up in advance, and they're always there in the chat. Add the command name and description so users know what happens when they use it.
Note: Users must have the View, Create and Add Numbers permissions under WhatsApp Business to utilize this feature.
To Add Commands
Click on the New Tab icon in Sprinklr and navigate to All Settings under Platform Modules.
Switch to Manage Workspace on the left sidebar and search for WhatsApp Business Accounts.
On the WhatsApp Business Accounts window, click the View Numbers icon for the desired account.
On the Phone Numbers window, hover over the Options icon alongside the desired number and select Configure Commands.
On the Commands Configuration window, you can add up to 30 commands for a specific WhatsApp Business phone number.
