Select Overlay Popup Prompt from the dropdown.

Enter a creative name. It will not be visible to the customers.

Select the desired layout of the creative from the dropdown e.g. media, Headline, Content & 1 Target Button.

Select the media from the Digital Asset Manager or upload it from your computer.

Define the width, height, position, and padding of the media. Padding is the space between the media and the border and you can change the padding for each side.

Custom Font Family

Select a custom font family to match your brand guidelines and give a seamless experience to your customers.

First, add a Font Family asset in the Digital Asset Manager and upload the font files. Note that the accepted file formats are .woff, .ttf, .eot and .otf.​

Next, select that font family asset from the Custom Font Family dropdown. Once you select the font asset, make sure you also select it from the Headline Text, Content Text, and Target Button Text fields, as required.

Enter the text for the headline. You can also add placeholders which will get resolved on publishing and use different formatting styles such as font style, size, color, etc., and insert smiley.

Enter the main content text. You can also use different formatting styles such as font style, size, color, etc. and insert smiley.

You can also add placeholders which will get resolved on publishing.

%%[toprofile_FULL_NAME:Full Name]

%%[toprofile_EMAIL:Email]

%%[toprofile_PHONE_NO:Phone No]

%%[toprofile_FIRST_NAME:First Name]

%%[toprofile_LAST_NAME:Last Name]

%%[wq_WAIT_TIME:Wait Time]

%%[wq_PENDING_CASES:Pending Cases]

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Brand Message Text

This message will be published as a brand message in the live chat widget when used with live chat targets. You can also add placeholders which will get resolved on publishing.

Enter the text for the target button like Open Survey, Close, etc. You can also use different formatting styles such as font style, size, color, etc., and insert smiley.

Customize the look of the target button.

You have the following options to select:

• Fill Color

• Opacity

• Border Color

• Stroke Style

• Padding

• Border Radius

• Minimum Height

Customize the look of the background of the popup.

You have the following options to select:

• Fill Color

• Opacity

• Border Color

• Stroke Style

• Padding

• Border Radius

• Shadow Color

• Shadow Style

Customize the look of the overlay background. The color overlay creates a better background for text while being much more visually interesting.

You have the following options to select:

• Fill Color

• Opacity

Mobile Overrides for Footer

Arrange the buttons either in a row or column for your mobile interface.

Select the Mobile/Desktop icon in the bottom right corner to see the preview of the creative.

Select Live Chat Prompt from the dropdown.

Enter a creative name. It will not be visible to the customers.

Enter text for the title of the live chat prompt. You can also add placeholders which will get resolved on publishing and use different formatting styles such as font style, size, color, etc., and insert smiley.

Click to add quick action buttons.

Enter the label for button 1, for example, Chat with us!

You can get the font color, background color, hover style, and border radius configured for the buttons by reaching out to support at tickets@sprinklr.com.

Click to add more buttons.

Hide Reply Box

Check the box to hide the reply box.