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Proactive Prompts
Configuration Steps

Configuration Steps

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Create a prompt

Create a Proactive Prompt folderClick the New Tab icon , Under the Sprinklr Service tab, select Proactive Prompts within Listen.On the Proactive Prompts window, click Create New in the top right corner.On the Create New Proactive Prompt&nbs

Knowledge Base Article

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Configuration Steps

Customise your prompt

Overlay Popup PromptFieldDescriptionPrompt Creative TypeSelect Overlay Popup Prompt from the dropdown.Prompt Creative NameEnter a creative name. It will not be visible to the customers.LayoutSelect the desired layout of the creative from the dropdown e.g. media, Headline, Content & 1

Knowledge Base Article

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Configuration Steps

Configure where and when prompt will trigger

What is an Intercept?While a creative contains the content you want to display, an Intercept defines when and where to display said creative.One intercept can be linked to one or multiple creatives. To create an intercept, open your proactive prompt folder, Select "Intercepts" from the dro

Knowledge Base Article

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Configuration Steps

Listen when user interacts with prompt

When you click on a prompt button CTA, you get an inbound message.You can use a message-level rule to catch this and use the following conditions to make sure it is coming from a specific prompt.After this, you can call your desired Bot Application.

Knowledge Base Article

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Configuration Steps

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