Hide chat when no. of chat agents is less than x
Updated
The chat icon for website visitors can be hidden based on agent availability to handle those chats. If the number of agents who are available to handle chats is less than a specified number, you can configure the chat icon to be hidden. Similar conditions can be applied for Manage unavailability of Livechat application.
Note - This only works when assignments are handled by Assignment Engine and not by rules. |
To do this,
You have to define which work queue is associated with the live chat application. Select the work queue in the “Application Configuration” section.
Once you have selected the work queue, under the “Styling” tab, define how many minimum agents are required in the available state to show the chat.
Note - Unless you chose the work queue, option to manage visibility based on number of agents won’t be visible under “Styling” tab