Control Chat Visibility

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Hide chat when no. of chat agents is less than x

The chat icon for website visitors can be hidden based on agent availability to handle those chats. If the number of agents who are available to handle chats is less than a specified number, you can configure the chat icon to be hidden. Similar conditions can be applied for Manage unavailability of

Knowledge Base Article

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Control Chat Visibility

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Hide chat when outside business hours

The chat icon for website visitors can be hidden based on Business Hours. If a visitor comes on the website outside of defined business hours then you can configure the chat icon to be hidden. Same conditions can be applied for Manage unavailability of chat applicationTo do this - You have to define

Knowledge Base Article

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Control Chat Visibility

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Hide chat when no. pending cases are more than x

The chat icon for website visitors can be hidden based on the number of pending cases in the queue. If the number of pending cases in the backlog are more than the defined number of cases, the chat trigger icon can be hidden.Similar conditions can be applied for Manage unavailability of Livechat app

Knowledge Base Article

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Control Chat Visibility

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Hiding Chat vs Making it Unavailable

Overview and DifferencesLive chat offers two different ways of controlling chat visibility. These are mentioned in the Livechat builder as "Hide Chat Trigger Conditionally" and "Enable conditional unavailability of chat application".​Under both these sections you can add conditio

Knowledge Base Article

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Control Chat Visibility

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