Value Realisation Dashboard
Updated
Use | Opportunity | Value |
Use a Bubble-Heat Map that outlines where managed businesses in the platform are located, and the collection of mentions and insights about said business locations. | Use filters to break down a certain area on the map by a regional, local, or institution view. Dynamic zoom-in to look at metrics like mention volume, experience/sentiment score, and star rating. | Know which locations are driving the most mentions or have the best/worst experience score. You can then make decisions on how to handle/improve certain locations. |
Use smart word clouds to perform deep analysis of customer feedback by positive and negative sentiment. | Breakdown sentiment by what customers are talking about, and how they’re talking about it. This is a more granular way of viewing conversation streams by “Subjects” and “Attributes”. | With just a few clicks, understand, for example, that sentiment on service is driven by negative comments on the long lines, while friendliness is a strong point. |
Use tables to analyze performance in different areas of the business. | Create tables for “Attributes” and “Subjects” with metrics like experience score, star rating, and mentions. | Insight into which subjects or attributes locations excel or lag in. This allows you to make decisions on how to improve your locations. |
View the conversation stream of reviews coming from specific locations. | For messages which have had Intelligence run, individual insights found are highlighted in the verbatim text, shown in the same 5-point color scale reflecting the sentiment. | See the actual verbatims, star rating, and source of a message in your data set. |
Log responses for Location Insights message | When you make a native response to a review on a channel, you can enter that response in Sprinklr where your team is able to see that the message has received a reply from a member of your company. | You are able to gather and analyze data on how many messages have been responded to, making sure no customer inquiry has been left unanswered. |