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| The Sprinklr user for whom the report is being generated. |
| Date Time stamp when the particular Case was assigned to the agent. If multiple agents were assigned, it will show timestamp for each of those agent assignments. |
| Date Time stamp when the particular Case was un-assigned from the agent. |
| Indicates if the agent assignment was a manual, Queue or direct assignment. |
Agent Response Index (Per Assignment) | Indexing of responses made by the agent for every new assignment that happens to the Case. |
| Indicates the last Work Queue that the particular Case is a part of. |
| The Sprinklr user ID for whom the report is being generated. |
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| Federation ID of the user for whom report is been generated |
| Date on which the event occurred. |
| This is the sequential day number starting with day 1 on January 1st. |
| The specific 1-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone. |
Time of day (30 minutes interval) | The specific half-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone. |
Time of Day (15 Minute Interval) | The specific quarter-hour period within a day when an activity took place, represented in the 24-hour clock format (hh:mm) and adjusted to the user's timezone. |
| This is the sequential week number in the year starting the week count with Sunday. |
| The name of the Calendar Month on which the activity occurred. |
| The name of the day of the week on which the activity occurred. |
| This Dimension specifies the respective day number in the selected time range. Note that the start date will be referred to as Day 1 and so on. |
Agent Skills (Comma Separated) | Agent Skills assigned to the agent, if multiple Skills are assigned, it will come comma separated. |
Agent Skill VS Proficiency (Comma Separated) | Agent Skills assigned to the agent, if multiple Skills are assigned, it will come comma separated. |
| Agent Skills assigned to the agent, if multiple Skills are assigned, it will come comma separated. |
| Agent Manager Assigned to the user. |
| Agent Groups for which the User is part of, if they are part of multiple groups, it will create multiple rows. |
| Associated Case to the event, which includes the Case subject, Case ID and the Description. |
| The ID number associated to the Case Details. |
| The name of the social network account. When used with Case details, this will display the name of the "Organization Account" through which the first message associated to the Case is grabbed. Messages are ordered in a Case based on the time they were associated to the Case, not necessarily the date and time the messages were created. |
| The name of the Sprinklr Account Group. An Account Group is a collection of Accounts within a Client that can contain multiple social networks. You can create and edit these groups under Administration> Settings. |
| Provides the name of the channel that is associated to the Case at the time of the particular action. Once the channel is changed, any action done on the Case post that will be reported against the changed channel name, that is, it will indicate the snapshot channel associated to the Case. |
| Provides all the names of the channel associated on the Case. If multiple channels are associated on the Case, it will split into multiple rows and denote each row for each individual channel associated. |
| Provides the current name of the channel associated on the Case. This will always show current value and can change later where the Case deflects to another channel, |
| Provides the name of the channel based on the first message associated on the Case. It will always report the channel based on first message even if the Case deflects further to another channel. |