Coaching Report

Updated 

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, ensuring accountability, and enhancing the overall effectiveness of training programs.

The Coaching Report belongs to the Quality Management Report Group.

Metrics and Dimensions

The following are the Metrics and Dimensions available under the Coaching Report:

Name

Description

Session Duration

Quantifies the duration of the coaching session in minutes.

Total Participants

Enumerates the total number of participants involved in the session.

Session Count

Records the overall count of coaching sessions.

Name

Description

Coaching Session Status

Indicates the status of the coaching session, such as Completed, Canceled, Started, or Scheduled.

Session Creator

Refers to the user who initiated and created the coaching session.

Participant

Encompasses all users involved in the coaching session.

Participant Type

Specifies whether the participant plays the role of Coach or Trainee.

Coach

Identifies the user responsible for conducting the coaching session.

Trainee

Represents users who actively participate in the coaching session.

Is Participant Declined

Indicates whether a participant declined the coaching session request.

Participant Declination Reason

Provides the reason behind a participant's decision to decline the coaching session.

Reference Cases

Lists reference cases selected for discussion during the coaching session.

Coaching Areas

Describes the specific areas or topics covered in the coaching session.

Session Mode

Specifies whether the session took place online or offline.

Session Cancellation Reason

Offers insights into why a coaching session was canceled.

Session Cancellation Type

Differentiates between auto-cancellation, cancellation by the coach, or participants declining.

Session Canceled By

Identifies the user responsible for canceling the session.

Session Last Modified By

Displays the name of the user who last modified the coaching session details.

Scheduled Start Time

Indicates the scheduled commencement time of the coaching session.

Scheduled End Time

Specifies the planned conclusion time of the coaching session.

Session Scheduled At

Denotes the time at which the session was initially scheduled.

Session Started At

Represents the time when the coaching session officially began.

Session Completed At

Indicates the time when the coaching session was successfully concluded.

Session Canceled At

Specifies the time when the coaching session was canceled.

Coaching Session ID

Refers to the unique identifier associated with each coaching session.

Coaching Session Note

Refers to the notes taken during the coaching session.

Session Creation Time

Indicates the time when the coaching session was created.

This concludes our comprehensive coverage of the Coaching Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.