‎Co-Browsing Report | Sprinklr Help Center

Co-Browsing Report

Updated

17 days ago

The Co-Browsing Report shows real-time screen-sharing sessions, where agents guide customers through on-screen navigation. It provides insights into session frequency, duration, and the modes used, helping brands identify behavioral patterns, assess session outcomes, and evaluate the effectiveness of agent interventions. These insights enable informed decisions to enhance customer support efficiency.

The Co-Browsing Report belongs to the Live Chat Additional Report Group. Tracking data while sharing session details on live chats is beneficial.

Metrics and Dimensions

The following are the Metrics and Dimensions available under the Co-Browsing Report:

Metrics

Dimensions

This concludes our comprehensive coverage of the Co-Browsing Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.

Name	Description
Concurrent Co-Browse Sessions	Maximum number of concurrent co-browsing sessions.
Co-Browse Count	The number of co-browse sessions.
Total Co-browse Remote Control Rejects	Total Co-browse Remote Control Rejects.
Co-Browse Mode Duration	Duration of co-browse mode.
Co-Browse Duration	Duration of co-browse session.

Name	Description
Co-Browse Session ID	Defines the session ID of the co-browse session.
Agent	The Sprinklr user for whom the report is being generated.
Requestee Agent ID	ID of the requestee for the co-browse session.
Initiated By	Defines who initiated the co-browse session.
Case Number	The ID number associated to the Case Details.
Co-Browse Page Title	The Page title where the co-browsing has been started.
Co-Browse Page URL	The Page URL where the co-browsing has been started.
Chat Application	Live chat Application name associated to the Case.
Co-Browse Status	Status of co-browse session, for example, COMPLETED, FAILED, CANCELLED.
Co-Browse Mode	Different co-browse modes, for example, ANNOTATE, REMOTE_CONTROL, FULL_DEVICE.
Co-Browse Mode End Time	End Time of co-browse mode.
Case Details	Associated case to the event, which includes the Case subject, Case ID and the Description.

Co-Browsing Report

Metrics and Dimensions

Was this article helpful?

Related Articles