Evaluation Auto Unassignment Report

Updated 

17 days ago

The Evaluation Auto Unassignment Report tracks evaluations that are automatically unassigned from auditors after the due date. It helps identify cases where system-assigned evaluations were unassigned due to time constraints or other factors. The Evaluation Auto Unassignment Report belongs to the Quality Management Report Group.

Metrics and Dimensions

The following are the Metrics and Dimensions available under the Evaluation Auto Unassignment Report:

Name

Description

Unassigned Evaluations Count

The count of evaluations that get unassigned.

Name

Description

Evaluation Unassigned At

Date and Time on which evaluations get unassigned automatically by the system.

Assigned for Evaluation At

The date on which the evaluation was assigned. This can be plotted at the Case, Case-interaction, or call level.

Auditor

The user who performed the evaluation.

Evaluated Agent

Agent on which an evaluation is performed.

Calibration against Auditor

Auditor against whom the calibration evaluation is performed.

Evaluated Agent Manager

Manager of the evaluated agent.

This concludes our comprehensive coverage of the Evaluation Auto Unassignment Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.

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