Generic Macro Usage Report
Updated
The Generic Macro Usage Report provides details on the Macros applied at a user, profile, and message level. Refer to the Agent Case Macro Usage Report for Metrics and Dimensions specifically on Macros used by agents on Cases.
The Generic Macro Usage Report belongs to the Miscellaneous Report Group.
Metrics and Dimensions
The following are the Metrics and Dimensions available under the Generic Macro Usage Report:
This concludes our comprehensive coverage of the Generic Macro Usage Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.