‎Guided Workflow Report | Sprinklr Help Center

Guided Workflow Report

Updated

5 days ago

The Guided Workflow Report provides in-depth data on the Guided Workflows (GW) executed. It belongs to the Guided Workflow Report Group.

Metrics and Dimensions

Below are the Metrics and Dimensions available under the Guided Workflow Report:

Metrics

Dimensions

Name	Description
GW Execution Name	Name of the Guided Workflow.
Execution State	The current execution state of the Guided Workflow.
Agent	Name of the agent triggering the Guided Workflow.
Case Details	Associated Case to the event, which includes the Case subject, Case ID and the Description.
GW Screen Reached	The name of the screen reached while executing Guided Workflow.
GW Execution Start Date	Start Time when the Guided Workflow execution was started.
GW Execution End Date	Start Time when the Guided Workflow execution ended.
Asset Type	Indicates the type of asset on which the Guided Workflow was executed. It can be at a Case, user or message level.
Asset ID	Indicates unique ID of asset on which the Guided Workflow was executed. It can be at a Case, user or message level.
Case Creation Time	Indicates the time for when the Case was created. It will not aggregate data of Cases based on time interval.
Channel	Provides the name of the channel associated on the Case. This Dimension can be used to segment a common metric across multiple channels and will show the list of all channels associated to the first message of the Case.
Case Number	The ID number associated to the Case Details.
Date	Date on which the event occured.
Day of Year	This is the sequential day number starting with day 1 on January 1st.
Time of day	The specific 1-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Time of day (30 minutes interval)	The specific half-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Time of Day (15 Minute Interval)	The specific quarter-hour period within a day when an activity took place, represented in the 24-hour clock format (hh:mm)and adjusted to the user's timezone.
Week of Year	This is the sequential week number in the year starting the week count with Sunday.
Month Of Year	The name of the Calendar Month on which the activity occurred.
Day of Week	The name of the day of the week on which the activity occurred.

This concludes our comprehensive coverage of the Guided Workflow Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.

Name	Description
Count of GW Executions	Total count of Guided Workflow process executed.
GW Nodes Executed	Measures the number of nodes that were executed.
GW Execution Time	Time taken to execute the Guided Workflow.
GW Completed	Measures count of Guided Workflows completed, that is, reached the last node.
GW Completion %	Measures the percentage of Guided Workflows completed.
GW Abandoned	Measures count of Guided Workflows abandoned.
GW Abandoned %	Measures the percentage of Guided Workflows abandoned.
GW In Progress	Measures count of Guided Workflows in progress.
GW In Progress %	Measures the percentage of Guided Workflows in progress.
Total Unique Cases (Processed by Bot)	Total number of Cases processed by bot.
Total Unique Cases (Processed by IVR)	Total number of cases processed by IVR.
GW Completion Time	Average time to complete a Guided Workflow.

Guided Workflow Report

Metrics and Dimensions

Was this article helpful?

Related Articles