‎Proactive Prompts Report | Sprinklr Help Center

Proactive Prompts Report

Updated

17 days ago

The Proactive Prompts Report provides key insights into user interactions with proactive prompts, capturing metrics like trigger count, engagement, completion, closure, and snooze actions. This report helps organizations assess user responses and refine engagement strategies by tracking intercept and creative details. The Proactive Prompts Report belongs to the Live Chat Additional Report Group.

Metrics and Dimensions

Below are the Metrics and Dimensions available under the Proactive Prompts Report:

Metrics

Dimensions

This concludes our comprehensive coverage of the Callback Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.

Name	Descriptions
Intercept Triggered Count	The number of times prompts triggered from intercept.
Intercept Engaged Count	Number of times the user engaged with the prompt.
Intercept Completed Count	Number of times the user completed the prompt action.
Intercept Closed Count	Number of times the user closed the prompt.
Intercept Snooze Triggered Count	Total number of times the intercept triggered the snooze intercept.
Snooze Count	Total number of times the user has snoozed the Proactive Prompt.

Name	Descriptions
Intercept Name	Indicates the name of the Intercept
Activity Type	Indicates the type of intercept activity or event that took place (Intercept Triggered / Intercept Engaged / Intercept Closed / Intercept Completed).
Activity Actor	Indicates the profile ID of the user that received the intercept.
Proactive Prompt	Name of the Proactive Prompt.
Variant AB Testing	A Boolean field indicating true if it is the intercept variants for which A/B testing is enabled or not.
Snooze Count	Total number of times the intercept got snoozed before it is closed.
Prompt Intercept Triggered Time	The date timestamp when the particular prompt intercept was triggered.
Prompt Creative ID	Indicates the unique ID of Prompt Creative.
Prompt Creative Name	Name of the Prompt Creative.
Prompt Creative Type	Type of the Prompt Creative.
Trigger Image Url	Indicates the URL of the trigger image.
Date	Date on which the event occured.
Day of Year	Day of the year, for example, 1st Jan will be 1, 2nd Jan will be 2, and so on.
Time of day	The specific 1-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Time of day (30 minutes interval)	The specific half-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Time of Day (15 Minute Interval)	The specific quarter-hour period within a day when an activity took place, represented in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Week of Year	This is the sequential week number in the year starting the week count with Sunday.
Month Of Year	The name of the Calendar Month on which the activity occurred.
Day of the Week	The name of the day of the week on which the activity occurred.
Day of Time Range	This dimension specifies the respective day number in the selected time range. Note that the start date will be referred to as Day 1 and so on.

Proactive Prompts Report

Metrics and Dimensions

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