‎Universal Product Cart Report | Sprinklr Help Center

Universal Product Cart Report

Updated

17 days ago

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases, enabling optimized cart and checkout experiences to enhance customer satisfaction. The Universal Product Cart Report belongs to the Live Chat Additional Report Group.

Metrics and Dimensions

Below are the Metrics and Dimensions available under the Universal Product Cart Report:

Metrics

Dimensions

Name	Description
Account	The name of the social network account. When used with case details, this will display the name of the "Organization Account" through which the first message associated with the Case is grabbed. Messages are ordered in a Case based on the time they were associated with the Case, not necessarily the date and time the messages were created.
Cart Status	Indicates the current status of the cart created.
Purchase Completion Time	Time difference between Case creation and purchase completion time.
Case Details	Associated case to the event, which includes the Case subject, Case ID and the Description.
Cart Created Time	Indicates the date timestamp when the cart was initially created. This is associated to the unique customer profile.
Cart Modified Time	Indicates the date timestamp when the cart was last updated.
Cart Purchase Time	Indicates the date timestamp when the cart was converted into a purchase.
Source Type	Indicates the source type of the cart details whether the details are received from external source, such as WhatsApp.
Customer Profile ID	Unique ID of the customer associated with the cart.
Case Number	The ID number associated to the Case Details.
Account Group	The name of the Sprinklr Account Group. An Account Group is a collection of Accounts within a Client that can contain multiple social networks. You can create and edit these groups under Administration> Settings.
Workspace	Indicates the Workspace to which the data is associated with.
Date	Date on which the event occured.
Day of Year	Day of the year. For example, 1st Jan will be 1, 2nd Jan will be 2, and so on.
Time of day	The specific 1-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Time of day (30 minutes interval)	The specific half-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Time of Day (15 Minute Interval)	The specific quarter-hour period within a day when an activity took place, represented in the 24-hour clock format (hh:mm) and adjusted to the user's timezone.
Week of Year	This is the sequential week number in the year starting the week count with Sunday.
Month Of Year	The name of the Calendar Month on which the activity occurred.
Day of the Week	The name of the day of the week on which the activity occurred.
Day of Time Range	This Dimension specifies the respective day number in the selected time range. Note that the start date will be referred to as Day 1 and so on.

This concludes our comprehensive coverage of the Universal Product Cart Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.

Name	Description
Payable Amount	The total amount to be paid for the items in the cart created.
Total Carts	Number of carts created for a particular customer.
Total Discount	Total discount applied to the cart created.
Unique Case Count	Unique number of cases associated with a particular customer profile ID.

Universal Product Cart Report

Metrics and Dimensions

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