Overview

Custom entities serve as comprehensive database solutions, accessible in any configured application across the Sprinklr platform. They differ significantly from custom fields and variables used within dialogue trees.

Custom fields are restricted to message, case, or profile levels, whereas custom entities operate independently. Variables are scoped within a dialogue tree of a conversational AI application and are inaccessible outside it.

You can consider custom entities like an excel database for the sprinklr platform, taking inputs directly from a file or from dialogue trees and accessiable through any application.

Use Case:

For brands seeking to leverage data across different applications, that should be saved on the bases of case, profile or message level in Sprinklr, entities provide the best solution

Next Steps:

1. If the Entity Manager is not visible to you, you will need to configure it through the persona app manager.

2. To create a custom entity, create one through the entity manager.