‎Refine your brand research using Search Operators in Listening advanced queries

Refine your brand research using Search Operators in Listening advanced queries

Updated

7 hours ago

More granular and specific mentions can be pulled with Search Operators in Advanced Queries, for your targeted research.

Sprinklr’s search operators (also known as advance operators) such as message, title, language, author, country, etc. (see the complete list here) can be used across Topics, Themes, Quick Search, and Keyword Queries. Search operators allow you to –

Create more in-depth and accurate topics and themes to capture mentions as per your use-case
Optimize your mentions' consumption

Other than Search Operators, Sprinklr supports two more operator types –

Exact Match Operators
Operators for Getting Post Replies/Comments

How are Search Operators different from Boolean operators?

Boolean operators (like AND, OR, NEAR, etc.) mainly fetches data from all available sources against the keyword that is mentioned in the query, but Search Operators are used with them to refine the data on the basis of key attributes (like location, source, follower).

For example –

List of supported Search operators

Operator	Syntex with example	Result	Note	Places where they can be used
author	author: "Tim Soulo"	This will search for the posts/messages posted by Tim Soulo.	Works with – All web channels Social Channels (does not support Quora, Instagram Flickr, RSS feed)	Topic/Theme Quick Search Keyword Query
authorContaining	authorContaining: "Justin"	This will search for the posts with an author whose name contains "Justin", for example, JustinBlake, iamjustin.	Works with – All web channels Social Channels (does not support Quora, Instagram Flickr, RSS feed) Note: For Twitter, this operator matches text with the account handle	Topic/Theme Keyword Query
title	title: sprinklr	This will search for the messages like review, heading, etc. whose titles contain Sprinklr.	Works with – All web & traditional channels Social Channels ( Mainly fetches from YouTube, WordPress, Reddit) Also works with IGTV posts for Instagram, and album post for Facebook	Topic/Theme Quick Search Keyword Query
message	message:"world cup 2021"	This will search for the messages that have World Cup 2021 in their description/text.	Fetches mentions from every source	Topic/Theme Quick Search Keyword Query
language	language: en	This will search for the posts/messages in the specified language, i.e. English.		Topic/Theme Quick Search Keyword Query
followers	See – Syntax for Follower operator	This will fetch mentions from the profiles with a specific number of followers.	Valid only for social channels	Topic/Theme Quick Search Keyword Query
userbio	userbio: "avid WWE fan"	This will search for mentions that have "avid WWE fan" in their userbio.	Mainly fetches mentions from Twitter, Reddit, YouTube, Quora, Facebook	Topic/Theme Quick Search Keyword Query
country	country: IN	This will filter the mentions specific to country: IN (India).		Topic/Theme Quick Search Keyword Query
messageType	messageType: ("Twitter Mentions" OR "Twitter Retweets")	It can be used as a filter operator to fetch only specific message types.		Topic/Theme Keyword Query
source	source: Twitter	It can be used as a filter operator with AND condition to get messages from specific sources.		Topic/Theme Keyword Query (works at dashboard level, but not at widget level)
parentTitle	parentTitle: "Royal Rumble" ~2	This will fetch mentions whose parent title has keywords "Royal" and "Rumble" in the proximity of 2 words.	Fetches comments and replies from YouTube and Reddit	Topic/Theme Keyword Query
parentMessage	parentMessage: (Sachin OR Ronaldo OR Cricket OR Football)	This will fetch mentions whose parent message contains text keywords Sachin or Ronaldo or Cricket or Football.	Works for social channels only. Does not fetches the message, instead fetches comments and replies.	Topic/Theme Keyword Query
displayName	displayName: "John Doe"	This will search for the posts with an author whose User Name exactly matches "John Doe", for example, John Doe, john doe.	Works only for Twitter	Topic/Theme Keyword Query
displayNameContaining	displayNameContaining: "John"	This will search for the posts with an author whose User Name contains "John", for example, John Doe, Real John Doe.	Works only for Twitter	Topic/Theme Keyword Query
url	url: "https://www.bbc.com/news"	This will search for mentions from url bbc.com/news.		Topic/Theme Quick Search Keyword Query
inURL	url: "https://www.reddit.com/r/soccer/comments/q9t4mc/daily_discussion/" NOT inUrl: hgz0cgj	This search query will exclude the results whose url includes the term "hgz0cgj". Enablement note: To learn more about getting this operator enabled in your environment, please work with your Success Manager.		Topic/Theme
site	site: amazon.com	This will search for mentions from the site amazon.com.		Topic/Theme Quick Search Keyword Query
links	links: "open.spotify.com/episode/1wsCvbT5sGbDkBfm4CcWMH"	This will search for the link open.spotify.com/episode/1wsCvbT5sGbDkBfm4CcWMH in the mentions		Topic/Theme Keyword Query
city	city: paris	This will search for mentions from the city Paris.		Topic/Theme Quick Search Keyword Query
state	state: california	This will search for mentions from the state California.		Topic/Theme Quick Search Keyword Query
continent	continent: asia	This will search for mentions that have been identified as from Asia.		Topic/Theme Quick Search Keyword Query
gender	gender: FEMALE	This will search for mentions from authors whose gender has been detected as female.		Topic/Theme Quick Search Keyword Query
latitude	latitude: [-45 TO 45]	Includes mention from latitude range -45 to 45 Valid Range: [-90 to 90]	Works only for Twitter, TV, and Forums	Topic/Theme Quick Search Keyword Query
longitude	longitude: [-120 TO 60]	Includes mention from longitude range -120 to 60 Valid Range: [-180 to 180]	Works only for Twitter, TV, and Forums	Topic/Theme Quick Search Keyword Query
single line comment	(Covid OR Corona) NEAR/5 Pandemic //Corona Query	Here Corona Query is a comment.		Topic/Theme
engagingWith	engagingWith: Sprinklr	This will search for mentions (replies/retweets) of the Sprinklr Twitter handle.		Topic/Theme Keyword Query
guid	guid: 1448997596232572930	Twitter Track a specific Tweet based on its ID. The Tweet ID can be obtained from the end of a Tweet URL Eg: twitter.com/Sprinklr/status/1448997596232572930 guid stands for Globally Unique IDentifier		Topic/Theme Quick Search Keyword Query
engagingWithGuid	engagingWithGuid: 1448997596232572930	Twitter Track retweets, Quoted Retweets, comments, and replies to a specific Tweet based on its ID. The Tweet ID can be obtained from the end of a Tweet URL Eg: twitter.com/Sprinklr/status/1448997596232572930.		Topic/Theme Quick Search Keyword Query
mediaType	mediaType: PHOTO	This will search for mentions that contain photos.		Topic/Theme Quick Search Keyword Query
quotedMessage	quotedMessage: (keywords)	This will fetch data only from the quoted part of the quoted tweet, not the original tweet.		Topic/Theme Keyword Query
rating	rating: 3 rating: [3 TO 5]	Search for reviews with a rating of 3-star rating only Search for reviews with ratings of 3 to 5-star ratings Valid Range: [0 to 5]		Topic/Theme Quick Search Keyword Query
photoBrand	photoBrand: Sprinklr	Search for mentions that contain a logo from the specified brand. (Applicable for Visual Insights)		Topic/Theme Quick Search Keyword Query
photoObject	photoObject: Headphones	Search for mentions that contain images with the specified object. (Applicable for Visual Insights)		Topic/Theme Quick Search Keyword Query
Phrase Comment <<<text>>>	<<<phone style>>> (flip OR touch) AND <<<phone color>>> (Black OR Blue)	The query will search for keywords (flip OR Touch) AND (Black OR Blue), and ignore anything written within the phrase comments.		Topic/Theme Quick Search Keyword Query
commentOnSnId	commentOnSnId: 1234567890	This query will track comments on a specific parent SNID. The SNID can be obtained from the end of a URL.		Topic/Theme Quick Search Keyword Query
replyToSnId	replyToSnId: 1234567890	This query will track replies for a specific parent SNID. The SNID can be obtained from the end of a URL.		Topic/Theme Quick Search Keyword Query
retweetOfSnId	retweetOfSnId: 1448997596232572930	This query will track retweets to a specific Tweet based on its ID. The Tweet ID can be obtained from the end of a Tweet URL. Eg: twitter.com/Sprinklr/status/1448997596232572930.		Topic/Theme Quick Search Keyword Query
engagingWithConversationId	engagingWithConversationId: "1448997596232572930"	This query will track comments and replies to the specified parent post based on its ID.		Topic/Theme Quick Search Keyword Query
sample	sample:50	Filter mentions at the given sampled percentage Valid Range: [1 to 99] Integers only are allowed		Topic/Theme Quick Search Keyword Query

Use cases

As an analyst –

You may want to listen to what influencers of a particular field are talking about your industry across various social media

You may want utilize reviews across various ecommerce platforms for your product development

You may want to track a particular tweet to monitor how the audience is reacting to it

You may want to track how many people are referring your app on various platforms

You may want to fetch comments and replies on your latest events or brand promotion to see how people are reacting to it

You may want to fetch some specific message types (eg. Twitter Mention, YouTube Video, Facebook Replies, etc.) from some particular countries

Difference between title and parentTitle

title	paretTitle
The title operator helps you search the keyword within the title field of a particular message.	The parentTitle operator helps you search the keyword within the title field of a parent message linked to a particular message.

Difference between message and parentMessage

message	parentMessage
The message operator helps you search the keyword within the message field of a particular message.	The parentMessage operator helps you search the keyword within the title field of a parent message linked to a particular message.

Note:

Sample operator
- While Topic estimation, Sampling will not reflect the Sampled Estimates but rather the full matching results.
- Topic level sampling also works on all sources rather than just Twitter.
- There are no query-based limitations on combining with any queries.
- When used in a topic, only the specified percentage of the sample is fetched. For example, if sample:50 is provided, the topic fetches 50% (a representative sample) of the overall matched mentions.
- When used in a theme or as a keyword query on a dashboard along with topic/topics, the data sampled on the dashboard will vary depending on the sampling percentages on the Topic.
- Multiple sample operators can be used. For example, (Sprinklr AND sample:80) OR ("Customer Experience" AND sample:20) would fetch 80% of all Sprinklr mentions and 20% of all "Customer Experience" mentions (without any overlaps).
Any operator like Search or Exact Match has a particular syntax, and you must adhere to these while using them in advanced queries.
Operators like country, language, city, state, url, links, and site are multi-valued, i.e. one can use site: (amazon.com OR flipkart.com).
Search Operators can be used in Topics and Themes, and also in Quick Search (Listening Explorer).
To use Language as a search operator, you have to enter the language code.
To use Country as a search operator, you have to enter the country code.
The userbio search operator only works for Twitter. For Facebook & Instagram, we do not pull userbio for earned data.
The parentMessage operator works for Twitter and Reddit.

Syntax for Follower operator

You can use the follower operator when you want to fetch mentions from the profiles with a specific number of followers. For example –

followers: [10 TO 100] – inclusive of 10 and 100
followers: {10 TO 100] – inclusive of 100 and exclusive of 10
followers: [10 TO 100} – inclusive of 10 and exclusive of 100
followers: {10 TO 100} – exclusive of 10 and 100

Scope and limitations

Search Operators (aka Advanced Operators) can only be used in the Listening Advanced Queries.
The Topic Preview option is supported by all the Advanced Operators.
The Backfill option is supported with these operators – language, author, title, country, followers, userbio, message, city, state, site, url, links, latitude, and longitude.
In the case of using both Advanced Operators (Language/country) and Advanced Topics settings field for language/country of topic creation, the final query will contain both the filters.
Search Operators can be used in the Boolean query in the advanced query box/field, and they will not work with Exact Match. For Exact Match, you need to use Exact Operators.

Hence, if conflicting values of language are mentioned while making a topic and inside an advanced query, then no result will be returned.

For example: While creating a topic if it is mentioned that the language should be EN and in the topic query, the advanced query is like this: language: FR, then the final query will be something like this language: EN AND language: FR, which would match with no mentions.