Use CharCount operators for searching content having particular characters count range
Updated
Learn how to use the CharCount operators to fetch mentions containing characters in a specific range.
Sprinklr's CharCount operators allow you to fetch conversation on the basis of the number of characters in an article/ conversation. By using this operator, you can monitor your marketing campaigns where you expect the responses to contain a fixed number of characters.
Types of CharCount operators supported –
titleCharCount: This will return conversations having a certain number of characters in the title.
messageCharCount: This will return conversations having a certain number of characters in the message body.
contentCharCount: This will return conversations having a certain number of characters in the title and/or message combined.
Persona
Brands want to monitor the conversation with their brand mention but avoid unnecessary chatter pulling up just the mention of the brand.
Use cases
titleCharCount: To monitor campaigns across news, blogs/websites, and other web and traditional sources
messageCharCount: To monitor campaigns across social media
contentCharCount: Recommended when there’s no generic channel that needs to be monitored
Availability
The CharCount operator can be used in –
Listening Topics
Listening Themes
Story
Quick Search (Listening Explorer)
Filters within the widget at "Query Containing"
Filter at Dashboard Level – "Keyword Query"
Search
Any other Query building sections that support advanced operators in Sprinklr Insights.
Syntax examples
Query example
The operator can be used in conjunction with AND with other operators.
For example – userbio: ("Google") AND messageCharCount: [10 TO 50])
Note:
You can use the above operators in the Advanced Query builder section and other query building sections applicable.
You will be informed visually if there is a wrong syntax while using the operators in the Preview window as well as in the query builder.
The selected/matched entries will be shown in the Preview window.
You cannot fetch historic data using the CharCount operators.