Product Insights source FAQs
product insights sources
product insights sources faqs
Updated
1 year ago
, by [Redesign] Sprinklr Help Center
Below are some of the frequently asked questions about the sources supported in Product Insights –
The review websites, news, blogs, owned accounts, and listening data from which we get client-specific data into Sprinklr to run AI models, are known as sources.
Data is sourced into Sprinklr via 3 different methods.
Review Page Sources
First Party Data Ingestion (FPDI) First Party Data Ingestion | Product Insights
Social Listening Mapping Listening Data to Products | Product Insights
Owned Accounts
Sprinklr currently supports 600+ sources for Product Insights. To get the detailed knowledge, please check this KB article – Source Coverage | Product Insights.
The average latency varies anywhere between 0 to 72 hrs from the time the review is posted on native to it appearing in Sprinklr. To get the detailed knowledge, please check this KB article – Web Sources | Product Insights.
The data sourcing is dependent on various factors like permissions to source, limitations imposed on the website, availability of public data etc. Please refer to this KB article for more information – Source Coverage | Product Insights.
Any first party data like offline surveys, news, blogs, internal reports, etc. can be uploaded to the Sprinklr platform via First Party Data Ingestion (FPDI). The FPDI data can be linked to any product and an AI model will generate insights on the data.
Yes, custom sources (websites) can be added to Product Insights coverage as per the client requirement. Please contact the Success Team for any such requests.
Title
Review Message
Star Rating
Publish date
User Name
Product Insights provides additional information associated with reviews through meta-tags based filters. Below are the name/description of the standard fields exposed with the reviews.
S. No. | Field Name | Description |
1 | Is review syndicated | Identifier if a review is syndicated or not. This field is marked as True only for cases where a review is picked from another website. Cases where a review is posted for a different color/size variant of the same product is captured in Variant field. |
2 | Syndicated Website | Indicates from which website the review was picked up. This field can be used to get distribution of syndication by different domains. |
3 | Variant | Identifier if the review grabbed is for the same product or for a different variant (color/size) of the product |
4 | Does review recommend product | Identifier if the reviewer recommends the product |
5 | Is verified review | Identifier if the review is posted by a verified purchaser |
6 | Is partner review | Identifier if the review is marked as partner review – applicable for johnlewis.com only. Definition: Tag for Reviews posted by Johnlewis partner who bought the products personally. |
7 | Purchase | Indicates purchasing time (only for bestbuy.com) |
8 | Is Neighbors program review | Identifier if the review is marked as neighbors program review (only for wayfair.com). |
9 | Is partner of competition | Identifier if the review is marked as partner of competition review (only for aeg.de). |
10 | Is prize draw participant | Identifier if the review is written by prize draw participants (only for bosch-home domains) |
11 | Is reviewer program review | Identifier if the review is written under reviewer program (only for homedepot.com). |
12 | Is reviewer seed member | Identifier if the review is written by a seed member (only for homedepot.com) |
13 | Is sponsored review | Identifier if the review is sponsored (only for aeg.de) |
14 | Is sweepstakes entry | Identifier if the review is marked as sweepstakes |
15 | Is Incentivized Review | Identifier if the review is marked as incentivized |
16 | Was product tried by reviewer | This reviewer was invited to try the product in exchange for their honest opinion (only for currys.co.uk) |
17 | Promotional Context | Marked as true if any of field #7 – #16 is marked as True or if review contains [This review was collected as part of a promotion] |
No. There is no cost associated with adding a custom source.
The expected latency of review availability in Sprinklr varies from 0 to 72 Hrs after the review is natively posted on the website.
Link for raising the domain addition request –
https://docs.google.com/forms/d/16sKHdW5yz-ChV8fQiVUNoFrhKMSFc1u0lQCVJ4P5Ees/edit#responses
Contact product team for further details.
7 to 10 working days, depending upon the number of the websites on which the search is performed.
It takes 5 to 7 working days for a new URL to be registered for reviews fetching after it is added on the product page.
4 to 5 weeks, from the day of submitting the source addition request.