The review websites, news, blogs, owned accounts, and listening data from which we get client specific data into Sprinklr to run AI models on, are known as sources.

Data is sourced into Sprinklr via 4 different methods.

1. Review Page Sources

2. Owned Accounts

3. First Party Data Ingestion (FPDI)

4. Social Listening

Sprinklr currently supports 15 review page sources for Location Insights. To get the detailed knowledge, please check this KB article - Source Coverage in Location Insights

Ans. Location Insights allows users to add already authenticated owned accounts onto the Sprinklr platform and use accounts as a source to fetch and monitor reviews for business locations. We have an owned account API in place which directly fetches the reviews for any owned account authenticated within the platform. Sprinklr currently allows the following accounts to be linked with business locations, Google My Business, Facebook, Twitter and BazaarVoice. Please check this KB article for more information

The Review URL Based Listening and Owned Accounts Bases Listening work differently. Please refer to the following KB article for more information on this - GMB v Google.com

The average latency varies anywhere between 0-72 hrs from the time the review is posted on native to it appearing in Sprinklr.

The data sourcing is dependent on various factors like permissions to source, limitations imposed on the website, availability of public data etc. Please refer to this KB article for more information - Source Coverage in Location Insights

Any first party data like offline surveys, news, blogs, internal reports, etc. can be uploaded to the Sprinklr platform via First Party Data Ingestion (FPDI). The FPDI data can be linked to any business location and an AI model will generate insights on the data.

Yes, custom sources can be added to Location Insights coverage as per the client requirement. Please contact the Success Team for any such requests.

Please refer to this KB article for more information on this - Custom Sources | Location Insights

Since we have an owned account API, any owned account authenticated within Sprinklr fetched the review in as close as real time - as and when available in the API.

1. Title

2. Review Message

3. Star Rating

4. Publish date

5. User Name

No.

To obtain the data from the URLs, raise a Source Verification request with the URLs. Once approved by the product team, it will be raised with the data provider. The turnaround time for the completion of an SV request is 7-10 days depending on the priority and number of requests.

Process:

1. Open this link, make a copy of the sheet and add “site name” as the domain, Reviews as the media type, and the URLs.

2. Use this form to submit the request. Don’t forget to mention the link to the Google Sheet in the form.

3. It is recommended to keep the status of the sheet editable for Sprinklr Employees so that SV teams can update the status on the sheet itself to avoid any unnecessary mails.

Some domains require Source Verification for data to be fetched within Sprinklr. Refer to this doc for the complete list: Source Coverage in Location Insights