Sprinklr’s Publisher Console consolidates all the tools required for Social Publishing within one single window. It is designed to improve the productivity of Social Media Managers by bringing all the actionable items upfront, and by giving access to commonly used modules like DAM, Engagement Dashboards, Reporting etc. In this article we will cover the details about Publisher Console.

Sections in Publisher Console

There are two major sections in the Publisher Console:

• The Left Rail which has quick links to the different modules like DAM, Campaigns, Engagement Dashboard, Reporting.

• The Message updates which can be used for tracking the day to day Social Publishing tasks shows the notification of all the urgent actionable posts of Failed & Rejected Ones. It also shows notification for posts that require approval.

Steps to access the Editorial Calendar in the Publisher Console

1. Click the New Tab icon . Under the Sprinklr Social tab, click Publisher Console within Engage.

2. Within the Publisher Console, click Calendar in the Left Rail.

3. In the Editorial Calendar window, you can create a post, view Message Updates and have a comprehensive view of all Campaigns, Events, Messages, and Tasks in one easy-to-consume calendar. For more information, see About the Editorial Calendar.

Steps to create a post in the Publisher Console

1. Click the New Tab icon . Under the Sprinklr Social tab, click Publisher Console within Engage.

2. Within the Publisher Console, click Calendar in the Left Rail.

3. Click Create Post in the top right corner of the Editorial Calendar window.​

4. Next, in the Create Post window, fill in the required details and click Post in the bottom right corner to publish the post.

Steps to view message updates in the Publisher Console

1. Click the New Tab icon . Under the Sprinklr Social tab, click Publisher Console within Engage.

2. Within the Publisher Console, click Calendar in the Left Rail.

3. Click Message Updates in the top right corner of the Editorial Calendar window.

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4. When you open Message Updates (Outbound Message Third Pane), the information related to the outbound post will be displayed in eight tabs. Below, we will take a look at each tab and the information you will find within. 

5. You can navigate to the post of each category and take the required actions. For example, you can click on Failed Post and check the reason for the error and get it fixed.

6. Within the Outbound Message Third Pane, if you click any post. It will open the Message Third Pane. Additionally, you can use the Search, Sort, Refresh functionality under categories.

   Tab	Description
   Overview	In the Overview tab, you will view the top three posts of each category. The following categories are available: Failed Posts Rejected Posts Drafts Posts Post that requires approval. Scheduled Posts Published Posts Once you access the post, it will no longer be available in the Overview tab. If you wish to access any specific category post, click the desired tab in the Outbound Message Third Pane. To view the complete list of a particular category of posts, you can click on Show all for the respective category.
   Failed	In the Failed tab, you will view all your failed posts.
   Rejected	In the Rejected tab, you will view all the rejected posts.
   Drafts	In the Drafts tab, you will view all the drafts.
   Pending	In the Pending tab, you will view all the pending posts which are not yet approved.
   Required	In the Required tab, you will view the post that will require your immediate attention.
   Scheduled	In the Scheduled tab, you will view all the scheduled posts.
   Published	In the Published tab, you will view all your published posts.

Steps to view notifications in message updates

1. Click the New Tab icon . Under the Sprinklr Social tab, click Publisher Console within Engage.

2. Within the Publisher Console, click Calendar in the Left Rail.

3. In the top right corner of the Editorial Calendar window, you will be able to view the notifications on the Message Updates.

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