Adding an X account in Sprinklr allows you a way to view, engage, publish, and manage your tweets. In this article, you will learn about how to add an X account in Sprinklr.

The X account addition will be based on the OAuth method.

 Steps to add an X account in Sprinklr

1. Under the Sprinklr Social tab, click Owned Social Accounts within Listen.

2. In the Accounts window, click Add Account in the top right corner.

3. In the Add Account window, search and select X.​

4. In the Authorize Sprinklr on X popup window toggle on Disable Private Messages, if you do not want to receive private messages.

5. Click Next.

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6. In the app authorization window, click Authorize app.

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7. Set up your Account Details and permission in the Update Account window.

   1. Edit basic details of your account in Account Details, including changing the name of the account as it appears in Sprinklr, changing the Sprinklr User who is the owner of the account, creating a custom character count (which will apply to replies sent in Sprinklr), a default URL shortener, and an auto-populated signature to appear in replies sent from Sprinklr. 

   2. Under Permissions, permission channel actions to Users and User Groups who should have access to the account. Learn more in Account Permissions. 

   3. Under Share this Account Across Spaces, choose the Workspaces that you would like the account to be visible in or share across all Workspaces to make the account visible globally within your Customer environment. 

   4. Under Subscribers, select Users or User Groups to subscribe them to account notifications. 

   5. Under Timezone, select a country and time zone to associate to the account if desired. 

   6. Under Properties, set any account properties as needed. 

8. Click Save in the bottom right corner.