Getting started

Articles

(9)
RS
X - v2 API Migration Changes

X has announced the introduction of the X v2 APIs, encompassing endpoints for all major functionalities supported by the platform. The X v2 API is now X's primary API, and it is the focus of their product investment and innovation. Currently, X is working on replacing the v1 endpoints with their v2

Knowledge Base Article

 • 

Getting started

SH
Change Default Reply Handle For Twitter

The reply handle for Twitter can be changed on Sprinklr platform as desired. You can either change the handle while replying to a Twitter message from Agent Console or Engagement Dashboard or set it as default by creating an Autofill rule in Rule Engine.Update from Agent ConsoleClick the New Tab ico

Knowledge Base Article

 • 

Getting started

RS
Update X Account Cover Photo

You can update your X account cover photo on Sprinklr. Users with permission to access your X account settings can update the image directly, allowing brands to empower the right teams to update header photos with polished, on-brand imagery.From the Sprinklr platform, you can update one or more X ac

Update Twitter Header Image

Cover Photo

Update Twitter Account Cover Photo

Twitter

+2

Knowledge Base Article

 • 

Getting started

SH
Why is Twitter important?

Twitter is one of the top platforms for your brand to keep up with the latest trends and conversations. This platform boasts of the largest number of public conversations, which provides a huge opportunity for your brand to listen, engage and market. Here, we explain few reasons on why brands should

Knowledge Base Article

 • 

Getting started

SH
What can I do with Twitter?

Twitter has grown tremendously over the past few years. We already covered all the reasons why your brand should make social media presence on Twitter in this article. Here, we will be continuing with specific use cases that your brand can go for, once you have on boarded on this channel:​Get insigh

Knowledge Base Article

 • 

Getting started

SH
Add an X Account

Adding an X account in Sprinklr allows you a way to view, engage, publish, and manage your tweets. In this article, you will learn about how to add an X account in Sprinklr.Note:A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are requ

Knowledge Base Article

 • 

Getting started

SH
X Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Twitter within the Sprinklr platform.Twitter General Capabilities and LimitationsFunctionalitySprinklr Space SupportedSprinklr Mobile SupportedNotesFor details on media recommendations, see X Media Recommendations.Publish PhotosYesYe

Knowledge Base Article

 • 

Getting started

SH
Twitter Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Twitter. Twitter Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFormatJPG

Knowledge Base Article

 • 

Getting started

SH
Twitter Channel Updates

Keep up with the latest Twitter Channel updates here.September 2023Change - For Twitter Cards, all media/URL are part of cards and we get that info using a particular endpoint, which is not supported in new API.Impact in Ads - Without card ID, we will not be able to fetch linked media/URL related to

Knowledge Base Article

 • 

Getting started

Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Sprinklr Social Glossary

Channels

BlueSky

Facebook

Instagram

Twitter

LinkedIn

YouTube

Tiktok

LINE

Yelp

Google

WeChat

Pinterest

Wordpress

Reddit

Apple Messages for Business

Apple App Store

Telegram

Trustpilot

Bazaarvoice

Sina Weibo

Snapchat Business

Discord

Viber

Yext

Lithium

PowerReviews

VK

Yammer

Carfax

Haptik

Slideshare

MS Teams

Microsoft App Store

Reclame Aqui

Amazon Q&A

Tumblr

Slack

Stack Exchange

Telegram Proxy (Corezoid)

Threads

Digital Asset Manager

Publishing

Engagement

Governance

Rule Engine

Reporting

Link in Bio

Distributed

Display

User Generated Content

Advocacy