Capabilities

Sprinklr Supported

View Facebook Workplace Group Post

Yes

View Facebook Workplace Group Comments

Yes

View Facebook Workplace Group Replies

Yes

Reply on Facebook Workplace Group Post

Yes

Reply on Facebook Workplace Group Comments

Yes

Reply to Facebook Workplace Group Replies

Yes

Delete a Facebook Workplace Group Post

Yes

Delete a Facebook Workplace Group Comments

Yes

Delete a Facebook Workplace Group Replies

Yes

Monitoring the following:

• Text Post ± Link Post

• Photo/Video Post

• Multi Photo Post

• Document Post

• View tagged User in Post

• Note Post

• Poll Post (Only Text)

• Achievement Post (Only Text)

• Event Post

• Live Video Post

• Checkin Post

• Activity Post (Only Text)

• Feeling Post (Only Text)

• To-do Post (Only Text)

• Mixed Attachments (Example: Photo+Video, Video+Video)

Yes

Monitoring the following types of Comments & Replies:

• Photo Comments

• Text Comments

• Comments with Links

• Comments with tagged profile

• Sticker & Emoji

Yes

Monitoring the following:

• Gif Post

• Q&A Post

• Rich Text Post

No

Monitoring the following types of Comments & Replies:

• Video Comments

• GIF Comments

• Documents Comments

• Rich Text Comments

No

Capabilities

Sprinklr Supported

Publish a Facebook Workplace Post

Yes

Add a Media attachment in a post

Yes (Image & Video)

@mention another Facebook Workplace Group User

No

Use Hashtags in a Post

Yes

Add an Emoji in a Post

Yes

Edit a Published Post

Yes

Character limit for Message in a Post

5000

Character limit for a Video title

255

Character limit for Video description

1000

Character limit for an Alt description in the image

8000

Metric/Dimension

Description

Facebook Workplace Post Comments

The number of comments on the workplace post.

Facebook Workplace Post Reactions

The number of reactions on the workplace post.

Facebook Workplace Post Seen

The number of people who have seen the post.

Facebook Workplace Group

The workplace group in which the post was made.