Getting Started

Articles

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Meta Work Accounts ​

What are Meta Work Accounts?Meta Work Accounts are an account type for business tools across Meta. Organizations are able to manage these accounts with administrative features, including single sign-on (SSO) support, automated account provisioning, and more.With Meta Work Accounts, individuals can a

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Meta Deprecates Facebook Groups API

With Meta's v19 updates(January, 2024), the Facebook Groups API is going to be deprecated. From April 22, 2024 onward, it has been removed from all versions. This deprecation includes all Permissions (publish_to_groups, groups_access_member_info) and Reviewable Features (Groups API) associated with

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Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

Facebook Profile

facebook migration

profile ID migration

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Add Facebook Brand Page with only Advertiser Access in Sprinklr

With Admin access, users are granted a wide range of permissions including Page Deletion, Permissions Management, Content, Messages, Community Activity, Ads, and Insights. On the other hand, Advertiser access is more restricted. The user who has full access to the Page can provide advertiser permiss

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Handover Protocol for Facebook Messages

Handover Protocol is a functionality that allows bots and agents to hand off control of the conversation on Facebook to each other. This keeps care agents out of conversations that the bot is able to handle on its own, and brings them into the conversation when human interaction is necessary.Faceboo

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Why is Facebook important?

Facebook is a social media networking site that allows users to connect with friends, family, co-workers and others, including groups of people who share similar interests. Users can share pictures, videos, articles and opinions with their friends. Here, we explain few reasons on why brands should m

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

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Facebook Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Facebook within the Sprinklr platform. ​FunctionalitySupported on Sprinklr Web AppSupported on Sprinklr Mobile AppNotesPublishing CapabilitiesFor details on media recommendations, see Facebook Media Recommendations.Publish a single i

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

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Facebook Best Practices

In this article, we list out some of the best practices to follow while using Facebook as a channel for your brand’s social media presence using Sprinklr.​Adding Facebook Page AccountPlease make sure your personal Facebook account must have an admin role on the Facebook Page that you'd like to

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Getting Started

Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Sprinklr Social Glossary

Channels

Outage

BlueSky

Facebook

Instagram

Twitter

LinkedIn

YouTube

Tiktok

LINE

Yelp

Google

Vanilla Forum

Xing

WeChat

Pinterest

Wordpress

Reddit

Apple Messages for Business

Apple App Store

Telegram

Trustpilot

Bazaarvoice

Sina Weibo

Snapchat Business

Discord

Viber

Yext

Lithium

PowerReviews

VK

Yammer

Carfax

Haptik

Slideshare

MS Teams

Microsoft App Store

Reclame Aqui

Amazon Q&A

Tumblr

Slack

Stack Exchange

Telegram Proxy (Corezoid)

Threads

Digital Asset Manager

Publishing

Engagement

Governance

Rule Engine

Reporting

Link in Bio

Distributed

Display and Presentation

User Generated Content

Advocacy