Getting started with Locations Insights
Updated
What are insights?
With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about your locations.
Brands face many challenges when dealing with customer data –
Point Solution Chaos: Different point solutions for customer touchpoints create siloed feedback, disjointed insights, and less synergy between teams.
Disparate Digital Channels: Customers provide feedback on their preferred channels, not yours. And that feedback must be gathered and analyzed from various sources.
Manual Processes: Creating insights from vast volumes of raw data takes time and is prone to error.
Low Accuracy: If an insight is not accurate, it can do more harm than good and lead to suboptimal business decisions.
Lag Time: If you cannot generate and act on insights in real time, it puts your business at risk.
Poor Competitive Intel: If you cannot tell what customers like or dislike about your competitor’s locations or features, you are at a considerable disadvantage.
What are the benefits of real-time insights?
Moving your location insight capabilities from basic data collection and traditional market research methods to real-time, aggregated, and actionable feedback about your locations can have wide-ranging benefits to your business. It will enhance your location performace, improve your customer experience, and make customers happier. Here are just some of the questions you will be able to answer –
Which are my top and low-performing locations or brands, and why?
Which are the most liked and disliked location/service attributes by my customers?
What are the top reasons for customer churn for the offered locations or services?
Why do certain customers prefer competitor locations or services over mine?
How are customers reacting to new location/service launches?
What is Sprinklr’s Location Insights?
Sprinklr’s Location Insights is an AI-powered tool that helps you understand how customers feel when they directly interact with a location by capturing customer experience data at the point that it occurs. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data into insights that –
Enhance the location experience
Deliver superior brand value
Directly engage with customers to make them happier
Who is Location Insights for?
Location Insights is relevant to all personas that engage with and derive value from customer feedback. Whether you are a marketer, an account executive, a location developer, or in a strategic role where you need to ensure all of your teams are aligned and armed with actionable data to delight customers, Location Insights will help you –
Capture location feedback
Generate actionable insights
Share data across your teams
Engage and delight customers
How does Sprinklr’s Location Insights work?
In order to provide deeper insights in a more efficient manner, Location Insights goes beyond standard listening to automatically identify insights using advanced AI and NLP.
There are three key components –