A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI’s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy. It unifies the best of both worlds -

1. Sprinklr’s in-house AI, built over the past decade, is focused specifically on deriving insights from unstructured customer experience (CX) data. It leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries.

2. OpenAI enterprise API (Application Program Interface) ensuring a more robust protection of data, for the most sophisticated enterprises.

We have an official engagement with OpenAI and will continue to partner with the best Generative AI providers in the world.

With Sprinklr AI+, Sprinklr’s customers can now supercharge agent productivity with generative AI features like “summarization” and “call notes automation.” This allows Sprinklr customer agents to focus completely on their customer, eliminating the need to take notes during the conversation. It also provides other Sprinklr customer agents or supervisors with a quick overview of conversations without reading entire transcripts. Features like “reply assistance” help agents generate or improve content with a single click, and Sprinklr AI+ provides the ability to automatically extract answers from the knowledge base directly within the platform, ensuring accuracy and consistency. Sprinklr AI+ improves quality management capabilities by automating the quality scoring and sentiment analysis of conversations at scale. And finally, Sprinklr AI+ augments existing conversational AI bots, chat platforms, and the knowledge base with generative AI for writing, translation, summarization and more.

How does this work?

Sprinklr’s official engagement with OpenAI relies on APIs, which allow Sprinklr to communicate with OpenAI’s generative AI model and send the necessary context and content from Sprinklr to OpenAI. With the use of system and user prompts, OpenAI’s generative AI is able to return a response based on the input received.

How can I get this?

Sprinklr AI+ features are not enabled by default within the Sprinklr enterprise product for any customers.  Please note the following timeline:

• OpenAI integrated features will be made available to a limited subset of customers via the Limited Availability (LA) program with a restricted usage for a defined time period. Interested customers can sign up for the LA program, though, note that access to features during the LA period to any customer is provided at the sole discretion of the Sprinklr team. 

• Following the feedback from the LA program, the OpenAI integrated features will be made generally available to all customers with the pricing plan.

• To learn more about getting this capability enabled, please work with your Success Manager.