Agent Change Log Report
Updated
The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.
It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.
Furthermore, the report also details the method of each change, whether it was made manually or via System Rules/Moderation providing comprehensive details of change.
The Agent Change Log report belongs to Agent/User Attributes Report Group. Below are some of the scenarios where this Report is beneficial:
Monitor Changes: Track all user profile and settings modifications in real-time.
Access Detailed Information: View specific details on how the changes were made and identify the user or system responsible for them.
Take Action on Changes: Quickly address accidental or incorrect changes while also confirming that intentional changes have been applied correctly to all relevant users.
Attribute | Status |
Behavior of User Custom Field | Supported for Users who have made or initiated changes. |
Behavior of Case Custom Field | Not Supported |
Date Filter | Date (Modification Timestamp) |
Record Creation Time | After Changes or Modifications are saved. |
Refresh Frequency | 5 Minutes |
Metrics and Dimensions
The following are the Metrics and Dimensions available under the Agent Change Log Report:
This concludes our comprehensive coverage of the Agent Change Log Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary .