Agent Current Attributes Reporting
Updated
The Agent Current Attributes report provides a detailed overview of all User/Agent attributes within the Sprinklr System. This encompases details including - User System Properties, User Custom Fields, Routing Skills-Proficiencies and other Routing Settings.
The Agent Current Attributes report belongs to Agent/User Attributes Report Group. Below are some of the scenarios where this Report is beneficial:
Unified Log for Multiple Sources: The unified log consolidates all changes in one place since changes can be made from various sources and settings.
Take Action on Changes: Allows supervisors to address accidental or incorrect changes, and confirm that intentional changes have been correctly applied to all relevant users.
Unified Data Log: Get comprehensive details on User Group/Agents with specific attributes & values.
Attribute | Status |
Behavior of User Custom Fields | Not Supported |
Behavior of Case Custom Field | Not Supported |
Date Filters | System Date Time |
Record Creation Time | Records are synced basis most recent value/update in field. |
Refersh Frequency | 1 Hour |
Metrics and Dimensions
The following are the Metrics and Dimensions available under the Agent Current Attributes Report:
This concludes our comprehensive coverage of the Digital Queue Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary .