‎AI Tracking Engine | Sprinklr Help Center

AI Tracking Engine

Updated

17 days ago

The AI Tracking Engine Report for contact drivers aids in tracking success rates and failures of the AI model, testing configurations, simplifying debugging, and providing continuous monitoring of contact driver detection.

The AI Tracking Engine Report belongs to the Conversational Analytics Report Group.

Below are some of the scenarios where this Report is beneficial:

Tracks the success and failure rates of AI model requests.
It enables efficient debugging and prompt resolution of AI failure alerts.

Metric and Dimension

The following are the Metrics and Dimensions available under the AI Tracking Engine Report:

Metric

Dimensions

This concludes our comprehensive coverage of the AI Tracking Engine Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary .

Name	Description
Started At	Time when the request was triggered.
Completed At	The time when the request is completed.
Time taken	Time taken by the request being tracked.
Request Sent to ML At	The time when the request was sent to ML. Applicable for Contact Driver Analysis.
Response Received from ML At	The time when the response for the request was received from ML. Applicable for Contact Driver Analysis.
Time Taken by ML	Time taken by ML for the request.
Time Taken in Consuming ML Response	Time taken in consuming ML response for the request being tracked. Applicable for Automated Quality Management / Contact Driver Analysis.
Last Modified Time	Time when the request being tracked was last updated. This includes updates about request being sent to ML, responses from ML and failure reasons as well.
Retry Count	Number of times this request was retried.

Name	Description
Request Status	Overall Status of the request is being tracked. Applicable for Automated Quality Management / Contact Driver Analysis.
Failure Reason	The reason why the request failed.
Case Details	The case is associated with the event, which includes the case subject, case ID, and description.
Case Number	The ID number associated with the Case Details
Interaction Id	The associated interaction ID for the request is being tracked. Applicable for Automated Quality Management / Contact Driver Analysis.
Rule Id	Associated Rule Id for the request being tracked. Applicable for Automated Quality Management / Contact Driver Analysis.
Trigger Id	Associated Trigger Id for the request being tracked. Applicable for Automated Quality Management / Contact Driver Analysis.
Macro Id	Associated Macro Id for the request being tracked. Applicable for Automated Quality Management / Contact Driver Analysis.
Contact Driver Model	Associated Contact Driver Model for the Contact Driver Analysis request being tracked.
Request Type	Type of the request being tracked. This can either be HTTP (Synchronous Request) or Kafka (Asynchronous Request). Applicable for Contact Driver Analysis.
Tracking Id	Tracking Id for the request being tracked.
Report	Associated Report for the request being tracked.
Tracking Type	Type of the request being tracked. This corresponds to the features being tracked such as Automated Quality Management, Contact Driver Analysis, etc.

AI Tracking Engine

Metric and Dimension

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