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| Indicates the name of the browser based on the social channel that the case is associated with |
| Indicates the name of the device if it is mobile or tablet |
| Indicates the name of the device brand used to initiate the conversation |
| Indicates the model device name that is detected based on the social channel that the case is associated with |
| Indicates the name of the operating system that is detected based on the social channel that the case is associated with |
| Indicates the version number of operating system that is detected based on the social channel that the case is associated with |
| Indicates the domain of conversation whether it was initiated from web or mobile |
| Indicates the title of the page from where the live chat case has been initiated |
| Indicates the url link from where the live chat is initiated. Provides the URL only for live chat cases, rest cases it will show a blank |
| Indicates who started the conversation (typically "User") |
| IP address of the user initiating the conversation, captured in IPv6 format |
| Resolution of the user’s screen when case is initiated |
| Indicates the locale of the user's browser based on the social channel that the case is associated with |
| Indicates the name of the country based on the social channel that the case is associated with |
| Indicates the name of the city based on the social channel that the case is associated with |
| Indicates the name of the region based on the social channel that the case is associated with |
| Indicates the language detected based on the social channel that the case is associated with |
| Indicates the time zone that is detected of the user |
| A Boolean field indicating whether the conversation has been closed or not |
| Indicates if the conversation was reported for abuse |
Conversation Reported Reason | Reason provided for reporting the conversation as abuse |
| Provides detailed information about the agent's device, browser, and operating system |
| Indicates the version of the mobile SDK used |
| Indicates the Push App Id shared by brand |
| Indicate the Mobile Device Id shared by brand |
| A Boolean field indicating if the conversation was initiated via a prompt or not |
| Indicates if the conversation was created from which Intercept |
| Indicates if the conversation was created from which Variant |
| Indicates if the conversation was created from which Creative |
Prompt Visible on Case Creation | Indicates if the Prompt Visible on Case Creation |
| Indicates the time for when the case was created. This metric will not aggregate data of cases based on time interval |
| Date on which the event occurred |
| Day of the year, for eg. - 1st Jan will be 1, 2nd Jan will be 2 and so on |
| The specific 1 hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's time zone. |
Time of day (30 minutes interval) | The specific half-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's time zone. |
Time of Day (15 Minute Interval) | The specific quarter-hour period within a day when an activity took place, represented in the 24-hour clock format (hh:mm)and adjusted to the user's timezone. |
| This is the sequential week number in the year starting the week count with Sunday |
| The name of the Calendar Month on which the activity occurred. |
| The name of the day of the week on which the activity occurred. |
| This dimension specifies the respective day number in the selected time range. Note that the start date will be referred to as Day 1 and so on. |
| Associated case to the event, which includes the Case subject, Case ID and the Description. |
| The ID number associated to the Case Details |