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| User who performed the evaluation. |
| Name of the checklist used for evaluations. |
| Agent on which the evaluation is performed. |
| Unique identifier for each evaluation. |
| Date when the evaluation was performed. |
| Manager of the evaluated agent. |
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| Name of the Campaign associated to the case |
| Date of the first evaluation submission. |
Assigned for Re-evaluation At | Date when a dispute was raised for re-evaluation. |
| Date when the disputed evaluation was re-evaluated. |
<Item_Name> (Checklist_Name) | Responses filled during evaluation for the checklist item - <Item_Name> (Checklist_Name). |
<Item_Name> Score (D) (Checklist_Name) | Dimension score for the checklist item - <Item_Name> (Checklist_Name). |
Evaluation Last Acknowledged By | User who acknowledged the evaluation (accepts or disputes). |
| User who assigned the evaluation. |
<Item_Name> Comment (Checklist_Name) | Comment provided for the checklist item - <Item_Name> (Checklist_Name). |
| ID of the case interaction, including social network and start time. |
| Checklist items disputed. |
| List of disputed checklist items. |
| Comments provided during dispute. |
Assigned for Evaluation At | Date when the evaluation was assigned. |
| Date when the evaluation was completed or re-evaluated. |
| All the users who participated in the Audit Acknowledgment process. Reviewers can be plotted only when Agent Audit Review Time is recorded, ensuring the review time is split based on the users who reviewed the audits. |
| All the users who participated in the Audit Evaluation process. Auditors can be plotted only when Auditor Review time is recorded, ensuring the review time is split based on the users who performed the audits. |
| The name of the social network account. When used with case details, this will display the name of the "Brand Account" through which the first message associated to the case is grabbed. Messages are ordered in a case based on the time they were associated to the case, not necessarily the date and time the messages were created. |
| Department of auditor who performed evaluation. |
| Designation of auditor who performed evaluation |
| Federation Id of auditor who performed evaluation. |
| Reviewer of the auditor who performs the evaluation. |
Calibration against Auditor | Auditor against whom the calibration evaluation is performed. |
| This is the Case. It will include the Case subject, case ID and description. This dimension should be used to compose tables like the Outbound Post or Inbound Message dimension. |
| The sender profile name associated with the first message in the case. Messages are ordered in a case based on the time they were associated to the case, not necessarily the date and time the messages were created. |
| Indicates the timestamp when the case was marked as closed |
| The ID number associated to the case. |
| Date and time on which evaluation is performed. |
| Bifurcate data by the name of the Sprinklr Client containing an Account, Account Group, User, Custom Property etc |
Evaluated Agent Department | Department of agent on which evaluation is performed. |
Evaluated Agent Designation | Designation of agent on which evaluation is performed. |
Evaluated Agent Federation Id | Federation Id of agent on which evaluation is performed. |
| Reviewer of the agent getting evaluated in the evaluation. Reviewer is defined in the user properties. |
| Status in which the evaluation is currently in. The different audit status can be Submission pending, Completed, Re-evaluated, Re-evaluation Pending, Agent Acknowledgement Pending & Auditor Acknowledgement pending. |
| Type of audit assigned for evaluation. |
Is Evaluation in Snoozed State? | Indicates whether the evaluation is in snoozed state or not. |
| Last User who submitted the evaluation. |
| Provides the name of the channel associated on the case. This dimension can be used to segment a common metric across multiple channels and will show the list of all channels associated to the first message of the case. |
| Variance reference selected to perform Peer to Peer Calibration. This can be Mean, Median or Primary Evaluator |
| Details filled in the comment boxes of checklist items during evaluation. |
| All checklist items from the checklist on which the evaluation is performed. |
| Category names of the checklist on which the evaluation is performed. |
Checklist Item Response Time | Date on which evaluation is performed. |
| The name of the day of the week on which the activity occurred. |
| Day of the year, for eg. - 1st Jan will be 1, 2nd Jan will be 2 and so on |
| The name of the Calendar Month on which the activity occurred. |
| The specific 1 hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's time zone. |
Time of day (30 minutes interval) | The specific half-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's time zone. |
Time of Day (15 Minute Interval) | The specific quarter-hour period within a day when an activity took place, represented in the 24-hour clock format (hh:mm)and adjusted to the user's time zone. |
| This is the sequential week number in the year starting the week count with Sunday |