‎Time Off Balance Report | Sprinklr Help Center

Time Off Balance Report

Updated

10 days ago

The Time Off Balance Report tracks all updates to time-off balances at the agent level. It provides a detailed overview of time-off transactions for efficient management and enables users to track and analyze time-off balances. The report includes insights into timestamps, user activity and policy details and also maintains a clear audit trail.

The Time Off Balance Report belongs to the Workforce Management Report Group. Below are some of the scenarios where this Report is beneficial:

Real-Time Balance Tracking: Equips agents and managers with updated information on available leave balances.
Policy Adherence: Tracks the allocation and deduction of leave balances in line with company policies.

Metrics and Dimensions

The following are the Metrics and Dimensions available under the Time Off Balance Report:

Metric

Dimension

This concludes our comprehensive coverage of the Time Off Balance Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.

Name	Description
Initial Balance	The available balance of time off before the requested time off is applied.
Final Balance	The remaining balance of time off after the requested time off has been applied.
Balance Difference	The difference between the initial balance and the final balance represents the time off deducted.

Name	Description
Updated by	The user who assigned or approved the time off request.
Time Off Type	The category or type of time off (e.g., Sick Leave, Vacation, Personal Leave).
Time Off Balance Activity Type	The type of activity associated with changes in time off balance (e.g., Deduction, Accrual).
Tag	A label or keyword associated with the request time for easy identification or categorization.
Agent	The Sprinklr user for whom the report is being generated
Date	The date on which the event occurred.
Agent Manager	Agent Manager Assigned to the user
Day of Year	This is the sequential day number starting with day 1 on January 1st
Time of day	The specific 1-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's time zone.
Time of day (30 minutes interval)	The specific half-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's time zone.
Time of Day (15 Minute Interval)	The specific quarter-hour period within a day when an activity took place, represented in the 24-hour clock format (hh:mm)and adjusted to the user's time zone.
Week of Year	This is the sequential week number in the year starting the week count with Sunday
Month Of Year	The name of the Calendar Month on which the activity occurred.
Day of Week	The name of the day of the week on which the activity occurred.
Day of Time Range	This dimension specifies the respective day number in the selected time range. Note that the start date will be referred to as Day 1 and so on.
Agent Email Id	Email ID of the user.

Time Off Balance Report

Metrics and Dimensions

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