‎Time Off Request Report | Sprinklr Help Center

Time Off Request Report

Updated

10 days ago

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patterns, types of leave requested, user activity, leave status and policy details. The report captures all time off requests submitted by agents.

The Time Off Request Report belongs to the Workforce Management Report Group. Below are some of the scenarios where this Report is beneficial:

Audit and Compliance: Maintains a clear audit trail of time off requests to ensure compliance with regulatory and organizational standards.
Leave Pattern Analysis: Identifies patterns such as peak leave days, frequent leave requests from specific agents, or common requested leave types.
Policy Effectiveness Review: Assesses adherence to time-off policies and highlights any gaps in their enforcement.

Metrics and Dimensions

The following are the Metrics and Dimensions available under the Time Off Request Report:

Metric

Dimensions

This concludes our comprehensive coverage of the Time off Request Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.

Name	Description
Time Off Duration	The total duration of time off requested or taken by a user.

Name	Description
Time Off Type	The category or type of time off (e.g., Sick Leave, Vacation, Personal Leave).
Agent	The Sprinklr user for whom the report is being generated
Agent ID	The Sprinklr user ID for whom the report is being generated
Agent Manager	Agent Manager Assigned to the user
Time Off Status	The status of the time off request (e.g., Approved, Pending, Rejected).
Time Off Reviewer	The person responsible for approving or rejecting the time off request.
Time Off Start Time	The specific start time when the time off begins.
Date	The date on which the event occurred.
Activity Type	The classification of the activity associated with the time off (e.g., Paid Leave, Unpaid Leave).
Time Off End Time	The specific end time when the time off concludes.
Day of Year	This is the sequential day number starting with day 1 on January 1st
Time of day	The specific 1 hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's time zone.
Time of day (30 minutes interval)	The specific half-hour period within a day when an activity occurred, displayed in the 24-hour clock format (hh:mm) and adjusted to the user's time zone.
Time of Day (15 Minute Interval)	The specific quarter-hour period within a day when an activity took place, represented in the 24-hour clock format (hh:mm)and adjusted to the user's time zone.
Week of Year	This is the sequential week number in the year starting the week count with Sunday
Month Of Year	The name of the Calendar Month on which the activity occurred.
Day of Week	The name of the day of the week on which the activity occurred.
Day of Time Range	This dimension specifies the respective day number in the selected time range. Note that the start date will be referred to as Day 1 and so on.
Agent Email Id	Email ID of the user.

Time Off Request Report

Metrics and Dimensions

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