Ice Breakers are customizable, tappable text strings that appear in a message thread the first time you chat with a user. For instance, examples like "Plan a trip" or "Create a workout plan" can be configured. You can set up to 4 ice breakers per business phone number, with each ice breaker limited to a maximum of 80 characters. Emojis are not supported in ice breakers configurations.

To Add Ice Breakers

1. Open a new tab and scroll down to Platform Modules.

2. Click All Settings under Settings.

3. Click Manage Workspace on the left sidebar and search for WhatsApp Business Accounts.

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4. Click the View Numbers icon for the desired account on the WhatsApp Business Accounts window.

5. Click on the vertical ellipsis (⋮) next to the required number and select Configure Commands.

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6. You can add up to four custom Ice Breakers for a specific WhatsApp Business phone number on the Ice Breakers Configuration window.