Introduction to Inbound Rules
Updated
Automate tagging of messages and direct messages into your Universal Inbox Queue using inbound rules.
Inbound Rules apply to messages or profiles when brought into the Sprinklr platform. These Rules can be initiated based on the social channel, account, or message type.
Inbound Rules can be a great way to automate tagging of messages or to direct messages into your Universal Inbox Queue. Because Inbound Rules are run on messages when they are brought into Sprinklr, Inbound Rules can initiate automation that establishes message taxonomy or create initial properties for messages.
Some common use cases for Inbound Rules include:
Universal Inbox
Influencer Rule
Note: Creating and editing Rule configurations is restricted to admins. Additionally, users who are creating Rules must be assigned to a Role with the set-up Rule Engine permissions View and Create. |
Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager. |