What are Entities?

Updated 

Overview

Entities are nouns that customers use, such as product names or colors. However, entities can also be values like email addresses, serial numbers, or the last four digits of a credit card. These entities are detected from the data using a model that employs POS (part of speech) dependent rules.

You can modify existing entities created from clusters during the discovery stage, as well as create new ones from scratch. Additionally, you have the option to define a regex pattern for an entity, specify synonyms, add extra values, and remove incorrect values to assist with model training.

Permissions

To grant users access to Entities in Sprinklr, they must have the following permission:

Conversational AI > Conversational AI - Message Processing > All