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Getting Started with Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Workforce Management

Reporting and Analytics

Conversational AI

Troubleshooting & FAQs

Configure Keyword Matcher Queries

Testing Bot Workflows

Guided Workflow Integration

Dialogue Tree Level Reporting

Smart Responses

Conversational Survey

What is Conversational AI

Knowledge Base Integration

Persistent Menu

Conversational Commerce

Train Intents, Entities & Slots

AI/NLP Testing

Define Bot Orchestration Strategy

Set up A/B Testing

Discovery Runs

Roles and Permissions

Understanding Intents and Entities

Automated QA

Generative AI FAQ Bots

Intent Reporting

Conversational AI Persona Application

Define Synonyms and Misspellings

Set up API Integrations

Admin Panel

Session Reporting

Configure Bot Workflows

Service Channels

Configure Exception Handling Scenarios

GenAI-Based Intents (Zero Shot)

Advanced Settings

Dynamic Workflow

Automated Training of Agents

Bot Rule Setup

Voicebots

Entity Studio

Manage Variables

Fallback Settings

Timeout Settings

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas